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Chris_W
Aspiring Contributor
2,126 Views
Message 11 of 18

Re: Incredibly Slow Broadband

Go to solution

and the speed test results 

 

Speed test results below.

This Test comprises of Best Effort Test: -provides background information.


Download Speed

72 Kbps
 
0 Kbps2000 Kbps
Max Achievable Speed


 Download speedachieved during the test was - 72 Kbps
 For your connection, the acceptable range of speeds is 400-2000 Kbps.
 Additional Information:
 Assured Rate IP profile on your line is - 2000 Kbps

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kuskusUK
Contributor
2,121 Views
Message 12 of 18

Re: Incredibly Slow Broadband

Go to solution

i was told to ask for new home hub after my ip profile is 130k and technician was getting 8mb on his notebook....but how i am reading your new hub didnt help....i got the feeling they just say anything to avoid to tell true that they dont know what to do....bt asia tell wait 24 hours (after 24 hours u get another one on call centre who tell u wait 24 hours...next day get another...)and when i told bt technician and what about if i get new hub and speed will be the same he looked at me like i eat his dinner....worst is so many people on this forum with same problem..and again we r not paying  some talk talk 5£ internet but option 3 for 18 months and i cant even browse....last think just wondering how many people got this problem who own game console....because my playstation3 was restarting router when i tried to sign in last week so guessing thats why i got low ip profile...

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Chris_W
Aspiring Contributor
2,084 Views
Message 13 of 18

Re: Incredibly Slow Broadband

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Here's the latest on this one (also mailed to forum mods).

 

Engineer has been out this morning and can't see a problem on the line - equipment shows I should be getting around 3 Mb download.  Speed test site results at that time showed around 55k achieved.

 

I've demonstrated using the BBC iPlayer site that I get about 3 or 4 seconds of a program buffered at a time, followed by a significant delay before the next bit.  While doing this, the broadband line eventually dropped out and resynched.

 

He's fitted a new ADSL v1.0 faceplate to the socket, but that's made no difference.  Currently he's gone back to the exchange to check things there, and to call the helpdesk to see if they have any other suggestions - he's spoken to a colleague who's suggested getting the profile reset, but as that's already been done it's unlikely to make a difference.

 

 

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Chris_W
Aspiring Contributor
2,072 Views
Message 14 of 18

Re: Incredibly Slow Broadband

Go to solution

Well, it's good news!

 

The engineer reported that tests at the exchange showed that the line wasn't synching back properly to my house.  He's transferred my connection to different equipment within the exchange itself, and the I've got an immediate improvement.

 

Initial tests on iPlayer show no delay, and the ping tests at the same time show a greatly reduced delay

 

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Speed test now also back in the expected range

 

Download speed achieved during the test was - 1829 Kbps
 For your connection, the acceptable range of speedsis 400-2000 Kbps.
 Additional Information:
 Your DSL Connection Rate :3200 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
 IP Profile for your line is - 2000 Kbps

 

I'll leave things running for a few days to make sure there's no further issues, then post a final update.

0 Ratings
Chris_W
Aspiring Contributor
2,037 Views
Message 15 of 18

Re: Incredibly Slow Broadband

Go to solution

Happy to report that I've had no further problems since the work in the exchange was carried out.

0 Ratings
RobM
Contributor
2,028 Views
Message 16 of 18

Re: Incredibly Slow Broadband

Go to solution
How did you get the engineer to do that? 😮
0 Ratings
Highlighted
toni
Aspiring Contributor
1,938 Views
Message 17 of 18

Re: Incredibly Slow Broadband

Go to solution

You call 0800 111 4567 every single night until you get satisfaction..like i did becasue of no connection and a slow mo speed..

I had  random connection  and 7704 kbs download and 1018 kbs upload..then as if by magic I turned on my pc tonight and I get a connection..and the speed has increased to 4.88 mbs download and 2.49 mbs upload..for the first time ever..!!! I cant believe what I have been missing out on..

I wont hold my breathe that this will last, but grateful for small mercies .

BT should provide every single user better speeds, and will not improve until they get away from the copper wires to fibre optics to compete with cable...and not everyone will get this..

BT charge far too much for a service that is unacceptable..judging from the volume of complaints on this forum..

0 Ratings
SlowBB
Beginner
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Message 18 of 18

Re: Incredibly Slow Broadband

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Hi Toni,

Your story sounds very familair I have been going around in circles for several months and dont have the time any more.
I had previously experienced many years of perfect service from Orange (previously Wanadoo) and finally gave into the constant BT letters saying come back to us.  
So several months ago I did change to BT and it has been my biggest mistake ever.  I have spent many hours on the phone to call centres and on advice websites, trying everything humanly possible (I am an electronics/comms engineer so understand all the advice and changes).  BT say the line is OK and apparently the exchange have been "optimising" a few times.
With Orange I had 3Mbps, now with BT I have about 160kbps which is unusable.  I did not have any of the exchange balancing nonsense with Orange.
Sounds as if they need to change my line in the exchange, is there a simple way of achieving this without spending more hours going round in circles?
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