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TomRattle
Beginner
947 Views
Message 1 of 7

Incredibly slow broadband and fed up with call centres!

Hi all,

 

My broadband was fine up until a week or so ago but recently it's been crawling along at a snail's pace. I ran speedtest.net and got 0.36 mb/s up and down. Usually it's above 5.

 

I've gone through the BT Broadband "Wizard" which didn't help at all - I followed all the steps and it didn't change anything.

 

I then called the BT Call Centre... it was an ordeal and after the whole debarcle it still wasn't fixed! They called the house today and my dad answered and when they asked "is the internet working?" he said "yes" as... it was. Just REALLY slow (which he didn't realise).

 

I'm not using a BT router, I'm using a Belkin one and I've updated the drivers.

 

Any ideas?! I really don't want to call them again as it's so tedious and pointless!

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6 REPLIES 6
Distinguished Sage
Distinguished Sage
945 Views
Message 2 of 7

Re: Incredibly slow broadband and fed up with call centres!

welcome to the forum

 

can you post the adsl stats from your router and run btspeedtester http://speedtester.bt.com and post the results. Someone may then be able to offer assistance



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TomRattle
Beginner
941 Views
Message 3 of 7

Re: Incredibly slow broadband and fed up with call centres!

I don't know what you mean by my adsl stats from my router. I assume you mean this information:

 

Internet Settings
   ADSL StatusConnected
   Data Rate Down/Up573Kb/448Kb
   WAN MAC address00-11-50-80-07-59
   Connection TypePPPoA
   Subnet mask255.0.0.0
   Wan IP86.178.***.***
   Default gateway217.32.147.0
   DNS Address62.6.**.***

 

 

 

 

I went to that website. The first time it didn't get onto the user auth. The second time I got this:

 

 

 

 

...not sure what to do now...

 

 

 

 


   ADSL StatusConnected
   Data Rate Down/Up573Kb/448Kb
   WAN MAC address00-11-50-80-07-59
   Connection TypePPPoA
   Subnet mask255.0.0.0
   Wan IP86.178.180.141
   Default gateway217.32.147.0
   DNS Address62.6.40.178
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TomRattle
Beginner
928 Views
Message 4 of 7

Re: Incredibly slow broadband and fed up with call centres!

Just tried it again with a different browser... it still times out 😞

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Distinguished Sage
Distinguished Sage
903 Views
Message 5 of 7

Re: Incredibly slow broadband and fed up with call centres!

looking for more info about attenuation, noise margin,errors (crc,fec,hec)



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TomRattle
Beginner
869 Views
Message 6 of 7

Re: Incredibly slow broadband and fed up with call centres!

My router doesn't give me any of that information anywhere 😞

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Message 7 of 7

Re: Incredibly slow broadband and fed up with call centres!

Bah.. I need to learn to read.

An MSCE in computing is like having a McDonalds Certification in World Cuisine, pointless.
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