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Newbie
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Message 1 of 13

Infiinity II speed dropping over a few hours

Hi all,

 

I had Infinity II installed about three weeks ago and when the technician was here it tested on BT's speed checker at 55Mb/s down, 17Mb/s up. After getting about 1.8Mb/s connection between home and BT before Infinity II, this was stunning! However, within a couple of days my download speed had dropped off to about 1Mb/s, so slower than it was before, and the upload speed was mirroring that quite closely. I did the troubleshooting and rebooted the shiny new homehub5 (homehub 4 before Infinity) and speeds increased again to about 48Mb/s down, 16Mb/s up. Within hours it had dropped back again to pitiful levels and if I leave it for 24 hours then it's pretty much unusable.

 

Just now ... 2014bb.jpg

after I rebooted the hub about seven hours ago.

 

The connection speed between hub and BT has been dropping steadily. I'm guessing that because I have to reboot the homehub to get decent speeds for a while, the BT kit is assuming my line's unstable and is dropping the speed accordingly. Right now the hub's reporting 48Mb/s connection to BT, it was closer to 57Mb/s when it was installed.

 

Any suggestions?

Cheers,

Bill

 

 

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Distinguished Guru
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Message 2 of 13

Re: Infiinity II speed dropping over a few hours

Can you post your line stats from Troubleshooting/Helpdesk on the HH5, please?
Lines 1-13 will do.
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
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Newbie
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Message 3 of 13

Re: Infiinity II speed dropping over a few hours

Below. Thanks.

 

1. Product Name: HomeHub5

2. Serial number: +076284+1402016787

3. Firmware version: v0.07.01.0235-BT (Type B) Last updated [Unknown]

4. Board version: 01

5. VDSL uptime: 0 days, 01:00:16

6. Data Rate: 16560 / 49517

7. Maximum Data Rate: 14153 / 49513

8. Noise Margin: 4.4 / 5.6

9. Line Attenuation: 0.0 / 19.2

10. Signal Attenuation: 0.0 / 0.0

11. Data sent/received: 18.9 MB / 62.5 MB

12. Broadband username: bthomehub@btbroadband.com

13. BT Wi-fi: Yes

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Distinguished Guru
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Message 4 of 13

Re: Infiinity II speed dropping over a few hours

Are you testing it with a wired ethernet connection or wifi?
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
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Newbie
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Message 5 of 13

Re: Infiinity II speed dropping over a few hours

Only wifi. I've no devices with an Ethernet port.

 

Bill.

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Distinguished Guru
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Message 6 of 13

Re: Infiinity II speed dropping over a few hours

Chances are that Infinity is fine but there's some wifi interference affecting the transmission between the router and PC.

Can you post the line stats again the next time it slows down please?
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
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Newbie
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Message 7 of 13

Re: Infiinity II speed dropping over a few hours

That's what I posted. Look at the speedtest graphic in the original post. I can reboot the router and run it again to show 46Mb/s down, 15Mb/s up.

 

Cheers,

Bill

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Distinguished Sage
Distinguished Sage
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Message 8 of 13

Re: Infiinity II speed dropping over a few hours

Try turning off smart wireless then split the 2.4 and 5ghz networks giving each there selected channel number checking with a wifi analyser the best free channels. You can use same password.  You can then log into both networks assuming your devices are caoable of the 5ghz network

 

many devices have a probkem with the 2 networks combined



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Newbie
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Message 9 of 13

Re: Infiinity II speed dropping over a few hours

2.4/5 already split, named differently, different passwords, no smart wifi, and I've worked my way through every channel over the last five days.

 

Bill

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Distinguished Guru
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Message 10 of 13

Re: Infiinity II speed dropping over a few hours

So these stats

 

6. Data Rate: 16560 / 49517

7. Maximum Data Rate: 14153 / 49513

8. Noise Margin: 4.4 / 5.6

 

are when you're seeing 1 or 2 Mbps on the speed test?

_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
If you found this post helpful, please click on the star on the left
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