We have put together a short survey to capture your feedback in terms of what BT can do when you experience home Wi-Fi issues. We would appreciate it if you could take a couple of minutes to complete a short survey. Read more from here, Fix my home Wi-Fi
I had infinity 1 installed in my flat. I was getting 52mbps all the time, no slow downs ever. Then I moved to a different area and I find that in the morning at 8am I get 51mbps yet when I come home from work at 6.30pm untill 11.30pm my speed is between 3 to 5 mbps. Obviously I am extremely unhappy about this.
How can I tell if this is an issue on my end or congestion in the area.
If congestion in the area, can it be fixed?
I think if it didn't fix i would look to switch ISP but I am unsure if I can. 3-5 mbps is obviously less than 10% of what I'm paying for.
Solved! Go to Solution.
Hi. This was taken at 9.52pm on Sunday 4th sepember. As you can see the speed is terribly slow. I cannot even watch iPlayer at nights. Do you need other information from me? I can send you whatever you need. I dearly loved my BT service then I moved flat and it doesn't work well at all. But 4mps is terrible when there are a few of us sharing the connection. Nothing works at all
thank you kindly for looking into this! I have sent the message. Like I said I chose BT because I loved my previous experiance so if anything can be done I would be very greatful indeed
Monday night at 9.30. You see what I mean. Less than 3mb/s and there is more than 1 person using our internet at the same time so your talking about seriously bad speeds. No one can do anything at all
Test taken at 7.10 tonight. As you can see a little better but still very low and ping very high. I will try to take some sort of note of these tests over the week
Sorry should have included this. I have no idea if this says anything is wrong or everything is OK etc but seems that people are asked to include it in thier posts