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Aspiring Contributor
293 Views
Message 11 of 15

Re: Infinity 1. Awfull download speed.

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Sage
280 Views
Message 12 of 15

Re: Infinity 1. Awfull download speed.

You've gone on to the BT site not into the HH5. Log into the HH5 (details on the pull out tab) then go to troubleshooting helpdesk. Although you can do it wirelessly it's easier wirh a wired connection if you have one.

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Aspiring Contributor
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Message 13 of 15

Re: Infinity 1. Awfull download speed.

I understand what you mean now.

 

1. Product name: HomeHub5

2. Serial number: +079284+1529001745

3. Firmware version: v0.07.06.01239-BT (Type B) Last updated 13/3/2017

4. Board version: 01

5. VDSL uptime: 1 days, 13:06:27

6. Date Rate: 9215 / 27397

7. Maximum data range: 9398 / 45814

8. Noise margin: 6.1 / 10.8

9. Line Attenuation: 28.0 / 21.3

10. Signal Attenuation: 0.0 / 0.0

11. Data sent/recieved: 774.0 MB / 7.8 GB

12. Broadband username: bthomehub@btbroadband.com

 

 

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Aspiring Contributor
239 Views
Message 14 of 15

Re: Infinity 1. Awfull download speed.

Can anyone help me with this information?

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Sage
233 Views
Message 15 of 15

Re: Infinity 1. Awfull download speed.

It would appear your constant reboots of the hub have "tricked" DLM into thinking there is a problem with your line andtaken action in an attempt to stabalise it.

 

DLM should relent and increase your speed again now you have stopped rebooting the HH.

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