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bainster1
Beginner

on ‎03-10-2016 22h16

620 Views
Message 1 of 2

Infinity 1 -- Slow WiFi, dropping out and problems connecting.

Hi, recently upgraded from Sky broadband to BT infinity 1. Was looking forward to the increased speeds but we've been having bother since it was setup last week.
Getting roughly the same speed as we were with basic sky broadband, the WiFi keeps cutting out altogether, we keep having to reconnect using the password and when we have people in it won't seem to let them connect using the password at all.
Im the first to admit im not very technically minded so apart from restarting it im not sure what else to try, the router is in the same place as our old sky one and that was fine so it can't be that.
Will be giving BT a call tomorrow anyway but thought id try here first and any help greatly appreciated.
Thanks.
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1 REPLY 1
PaddyB
Moderator
Moderator

on ‎06-10-2016 16h25

543 Views
Message 2 of 2

Re: Infinity 1 -- Slow WiFi, dropping out and problems connecting.

Hi @bainster1,

 

If you take a look at - Improve your wi-fi with BT - a checklist you'll find a few suggestion on how to improver your wireless connection.

 

Give that a try and let me know how you get on?

 

Thanks

 

PaddyB

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