cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Expert
774 Views
Message 1 of 11

Infinity 1 Speed Drop Why?

Have been used to getting download speed of 34Mb/Sec.

Checked today using BT Wholesale Performance Test & it was 18.24.

Checked again using Ookle & it was 16.5

Any ideas as to cause?

Any ideas for action?

 

0 Ratings
10 REPLIES 10
Highlighted
Recognised Expert
718 Views
Message 2 of 11

Re: Infinity 1 Speed Drop Why?

Please post your full Router Stats. For a Home Hub see on here: Broadband Top Tips . Full router stats are key to any speed & connection issues.

 

What does BT Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number, use the Address Checker, not the Postcode Checker.

___________________________________________________________________________
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on left hand side
0 Ratings
Highlighted
Expert
681 Views
Message 3 of 11

Re: Infinity 1 Speed Drop Why?


@XRaySpeX wrote:

Please post your full Router Stats. For a Home Hub see on here: Broadband Top Tips . Full router stats are key to any speed & connection issues.

 

What does BT Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number, use the Address Checker, not the Postcode Checker.


Is this what you want?

From the Router, which is a HUB 6:-

Date Rate 7.32/38.28

Noise 6db/2.9db

Line Atenuation 21.2db

Can't work out how to produce page print to post all of the HUB 6 stats, are these figures enough?

 

1. Best Effort Test:

Download Speed : 19.82 Mbps

2. Upstream Test:

Upload Speed : 6.17 Mbps

When I did the test it did not produce the usual bar graph

Hope this helps you to help me

0 Ratings
Highlighted
Distinguished Sage
Distinguished Sage
643 Views
Message 4 of 11

Re: Infinity 1 Speed Drop Why?

is your phonel working ok  try quiet line test by dialling 17070 option 2  should be silent with no noise



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Highlighted
Expert
631 Views
Message 5 of 11

Re: Infinity 1 Speed Drop Why?


@imjolly wrote:

is your phonel working ok  try quiet line test by dialling 17070 option 2  should be silent with no noise


Just done this, zero noise.

Checked speed again this morning, 19.96 using BT Wholesale as against previous results in the mid 30's

So what has changed?

0 Ratings
Highlighted
Sage
624 Views
Message 6 of 11

Re: Infinity 1 Speed Drop Why?

Go back to BTWholesale and repeat the test, this time once the first test completes scroll down and click on Further Diagnistics and run that test (not Tap3) post back a screenshot of the results.

 

If you have problems getting screenshots then use THIS free software which makes it simple.

 

To uplaod the image click on the picture icon, select from my computer tab.

 

2017-01-26 20_22_30-Reply to Message - BTCare Community Forums.png

Once uploaded click on insert image then post.

 

0 Ratings
Highlighted
Expert
601 Views
Message 7 of 11

Re: Infinity 1 Speed Drop Why?


Did as suggested but still having problems inserting the bar graph, will try again later



0 Ratings
Highlighted
Expert
585 Views
Message 8 of 11

Re: Infinity 1 Speed Drop Why?

More problems

System responded saying it was doing a TAP 3 test, whilst I just asked for further diagnostics.

Then I got this message:-

"Test Error:- Browser Session timed out"

Can't reproduce it, I use Open Office, .odt files & also .pdf.

This site says they are both wrong file types

But message said I had been logged out

So how do I get the bar graph to youall?

 

However the speed test D/Load was 20.84, which is still low, so what do I do?

0 Ratings
Highlighted
Sage
576 Views
Message 9 of 11

Re: Infinity 1 Speed Drop Why?

What exactly is the problem you are having posting the image?

Once you've clicked on the image icon this is the next screen you will see. Make sure the From My Computer tab is selected then click on browse.

2017-10-15 12_56_48-Reply to Message - BTCare Community Forums.png

 

Using Windows you then get this screen to select the image.

 

2017-10-15 12_57_38-.png

 

Locate and select your screenshot (for ease I save to the desktop so it's easy to find).

 

Once you select your screenshot this is the next screen to appear which shows your image at the bottom, click insert image and you're done.

 

2017-10-15 12_58_27-.png

 

 

 

 

 

 

 

 

 

 

 

 

 

 

0 Ratings
Highlighted
Expert
562 Views
Message 10 of 11

Re: Infinity 1 Speed Drop Why?

OK, I've changed the file format so let's hope this works!

Just taken these results

Untitled 1_html_m479a1086.png

0 Ratings