We have put together a short survey to capture your feedback in terms of what BT can do when you experience home Wi-Fi issues. We would appreciate it if you could take a couple of minutes to complete a short survey. Read more from here, Fix my home Wi-Fi
I'm paying for for BT Infinity 1 and only getting 16Mbps! The advertised 18Mbps to 34Mbps is sheer fantasy and just another BT rip-off!
Your current plan includes:
So how come I'm still getting download speeds of around 16Mb???
I've been in touch with BT and I've been told I cannot possibly expect hope to get more than 25Mb download speed even though I've been offered 'up to' 52Mb if I upgrade at a cost of £26 per month - Says it all really, it's a rip off, like it or lump it, and my only option is to migrate.
The package you buy is for speeds up to 52Mbps. It does not mean that every line can get that speed.
If you were on Infinity 1 you are still on Infinity 1. It is not an upgrade to 52Mbps. All that happened was that BT removed the upper software cap that was on the Infinity 1 package from 38Mbps to 52Mbps. They did this for all customers on Infinity 1.
If you previously got below 38Mbps there would be no benefit when the cap was moved to 52Mbps because you will only ever get the best speed that your line can support. This depends on many factors not least being the distance your property is from the fibre cabinet.
It will be the same regardless of which provider you move to because of the distance you are from the cabinet.
For what it's worth, I'm in the same boat. BT promise me 18-27Mbps, I get 16. When I have tried talking to them about the speed they tell me I'm getting 22Mbps and don't appear to be remotely interested beyond that.