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gg30340
Distinguished Sage
Distinguished Sage
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Message 21 of 34

Re: Infinity 1 download speed slower than before upgrade

Have you a filtered master socket or did you use the micro filters supplied with the Homehub 5?

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 22 of 34

Re: Infinity 1 download speed slower than before upgrade

Can you connect it like this example? Ignore the fact that the diagram says ADSL, its the same for Infinity self install.

 

adsl_test.jpg

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arbeeuk
Contributor
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Message 23 of 34

Re: Infinity 1 download speed slower than before upgrade

I used the supplied micro filters. I dont have a test socket.

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 24 of 34

Re: Infinity 1 download speed slower than before upgrade


@arbeeuk wrote:

I used the supplied micro filters. I dont have a test socket.


So you only needed one filter, and plugged it into your master socket, then plugged the home hub and the phone into that single microfilter?

Like this, with the home hub in the small socket, and the phone in the larger one?

There must be nothing else connected before the microfilter, even a phone splitter, or that will cause problems.

 

ADSL microfilter

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legitimise_sailing
Distinguished Expert
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Message 25 of 34

Re: Infinity 1 download speed slower than before upgrade

A photo of the dropwire would help
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arbeeuk
Contributor
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Message 26 of 34

Re: Infinity 1 download speed slower than before upgrade

Yep thats the socket I have and thats how I set it up.

Could I just say, it may help. The upload speed has gone up from about 400kb to 1.7 mb.

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 27 of 34

Re: Infinity 1 download speed slower than before upgrade


@arbeeuk wrote:

Yep thats the socket I have and thats how I set it up.

Could I just say, it may help. The upload speed has gone up from about 400kb to 1.7 mb.


Then I guess that the fault is elsewhere. Have you left it connected, powered up, and undisturbed fot 10 days, as specified, to allow the speed to stabilise?

 

If you did, then there must be an external problem.

 

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arbeeuk
Contributor
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Message 28 of 34

Re: Infinity 1 download speed slower than before upgrade

It was only set up last wed(5th feb). But I have been told that there is no stabilisation period for infinity.

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gg30340
Distinguished Sage
Distinguished Sage
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Message 29 of 34

Re: Infinity 1 download speed slower than before upgrade

There is a ten day training period but that is not your problem. You should have been getting near your estimated speeds from the start.

arbeeuk
Contributor
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Message 30 of 34

Re: Infinity 1 download speed slower than before upgrade

Thanks again. I will contact the 0800 no monday morning  and see what happens from there.

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