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Contributor
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Message 1 of 24

Infinity 1 erractic ping & really slow upload

Hi,

 

@DavidMand @JohnC2, i posted a while ago about erractic connection that was very slow, link below -

 

https://community.bt.com/t5/BT-Infinity-Speed-Connection/Infinity-1-Extremely-Slow-Please-Help/td-p/...

 

My connection has been really good up until yesterday where it is doing it again, very slow upload speed and erractic ping.

 

I've pasted the same info required below :-

 

1. Product name:BT Home Hub
2. Serial number:+068543+NQ60341657
3. Firmware version:Software version 4.7.5.1.83.8.204.1.11 (Type A) Last updated 30/11/16
4. Board version:BT Hub 5A
5. DSL uptime:0 days, 00:06:30
6. Data rate:1637 / 38274
7. Maximum data rate:1633 / 41595
8. Noise margin:5.3 / 5.7
9. Line attenuation:23.9 / 24.4
10. Signal attenuation:24.3 / 22.0
11. Data sent/received:1.9 MB / 27.9 MB
12. Broadband username:

bthomehub@btbroadband.com

 

Telephone Number XXXXXXXX on Exchange CHELTENHAM is served by Cabinet 79

 

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The upload used to sync at around 7 but now is much less.

 

Could you have a look into it for me?

 

Thanks,

Chris

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23 REPLIES 23
Highlighted
Contributor
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Message 2 of 24

Re: Infinity 1 erractic ping & really slow upload

bump

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Highlighted
Contributor
888 Views
Message 3 of 24

Re: Infinity 1 erractic ping & really slow upload

Please can someone look into this! BT phone support are no help and this has been going on for days! I am unable to use remote desktop functions for work as my upload is now far too slow!

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Moderator
Moderator
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Message 4 of 24

Re: Infinity 1 erractic ping & really slow upload

Hi @acredo sorry that you are experiencing problems again with your connection.

 

Please can you complete a speed test and post the results.

 

Thanks

John

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Highlighted
Contributor
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Message 5 of 24

Re: Infinity 1 erractic ping & really slow upload

Thanks @JohnC2

 

From BT Wholesale Site

 

Download - 36.65

Upload - 1.15

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Highlighted
Moderator
Moderator
855 Views
Message 6 of 24

Re: Infinity 1 erractic ping & really slow upload

Hi @acredo Thanks for checking that for me.

 

The upload is very slow. Drop us over send us your details and we be happy to check this further for you. You can contact us by clicking on my user name and selecting contact the mods.

Thanks
John

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Highlighted
Contributor
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Message 7 of 24

Re: Infinity 1 erractic ping & really slow upload

Thanks @JohnC2 submitted the form.

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Highlighted
Moderator
Moderator
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Message 8 of 24

Re: Infinity 1 erractic ping & really slow upload

Hi @acredo Thanks for taking my call earlier.

 

As requested can you please conduct a speed test when directly connected to the test socket with no other devices connected and post the results. 

 

You can check What type of master socket do I have to help you locate the test socket. 

 

cheers

John

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Highlighted
Contributor
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Message 9 of 24

Re: Infinity 1 erractic ping & really slow upload

Hi @JohnC2 thanks for looking into this.

 

Please see results below using test socket with new splitter and dsl cable plugged directly in by ethernet to the router

 

1. Product name:BT Home Hub
2. Serial number:+068543+NQ60341657
3. Firmware version:Software version 4.7.5.1.83.8.236.1.2 (Type A) Last updated 26/10/17
4. Board version:BT Hub 5A
5. DSL uptime:0 days, 00:02:28
6. Data rate:1143 / 39950
7. Maximum data rate:1143 / 40019
8. Noise margin:6.1 / 6.1
9. Line attenuation:23.1 / 23.9
10. Signal attenuation:23.3 / 21.5
11. Data sent/received:0.5 MB / 4.0 MB
12. Broadband username:

bthomehub@btbroadband.com

 

BT Wholesale Test

 

Down - 35.91

Up - 0.72

Ping - 45.13

 

The socket is a Master Socket (dual dsl + phone) MK3

 

Thanks,
Chris

 

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Highlighted
Moderator
Moderator
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Message 10 of 24

Re: Infinity 1 erractic ping & really slow upload

Hi @acredo Thanks for checking that and posting the stats.

 

Have you just noticed that the upload is slow or does it just freeze completely when you are uploading?

cheers

John

 

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