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Moderator
Moderator
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Message 21 of 24

Re: Infinity 1 erractic ping & really slow upload

Hi @acredo I was hoping it would remain at the higher upload speed sorry that it has dropped back again Smiley Sad I have updated the team looking into this for me and will be back in touch once they have got back to me.

 

cheers

John

 

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Contributor
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Message 22 of 24

Re: Infinity 1 erractic ping & really slow upload

Hi @JohnC2 any update on this? Still as slow as it has been for weeks.

 

Thanks

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Moderator
Moderator
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Message 23 of 24

Re: Infinity 1 erractic ping & really slow upload

Hi @acredo,

 

@JohnC2 is out of the office at the moment. I'm aware of your case and John is still working on getting this fixed. John is back in the office tomorrow and will be in touch with you then.

 

Thanks

 

PaddyB

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Contributor
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Message 24 of 24

Re: Infinity 1 erractic ping & really slow upload

@JohnC2 I appreciate your help on this but almost a month has passed since I started the thread and there is still no improvement.

 

Did a BT wholesale test this morning and was getting 0.33mbps upload and a ping of 45ms - it is making the internet pretty unusable.

 

Chris

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