I upgraded to Infinity last week on Monday 9th June. There was a problem when I was putting the order through for Infinity 2, so as per the advice of the order team I ordered Infinity 1 and then upgraded to Infinity 2 once Infinity 1 went live.
When Infinity 1 was installed it showed my maximum obtainable speed of round 15000/65000 - with a SNR margin of 9.7/14.7 Obviously the speed was limited to 9995/39993 as per Infinity 1 limits.
The upgrade to Infinity 2 wen through on Friday 13th June. Same day my SNR margin reduced to 6.2/6.3, and my actual speed increased to match my previously reported obtainable speed. However, I thought my obtainable speed would increase as the noise margin had lowered. So far I have not seen a corresponding speed increase. Is it possible that the DLM has not worked correctly, as it was already evaluating my Infinity 1 connection, and then part way through the training period I upgraded to Infinity 2?
My current stats are as follows:
|1. Product name:||BT Home Hub|
|2. Serial number:|
|3. Firmware version:||Software version 184.108.40.206.220.127.116.11.6 (Type A) Last updated 06/06/14|
|4. Board version:||BT Hub 5A|
|5. VDSL uptime:||1 days, 10:07:00|
|6. Data rate:||15564 / 64545|
|7. Maximum data rate:||15789 / 65409|
|8. Noise margin:||6.2 / 6.3|
|9. Line attenuation:||0.0 / 18.7|
|10. Signal attenuation:||0.0 / 18.4|
If I run the availability checker against my phone number it suggests I may be able to obtain a faster speed. Even If I am on Range B, I am getting a lower upload speed than the bottom end of the range.
Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date High Low High Low
Not sure if it is relevant, but when I run the BT Wholesale speed test, I am not able to view my IP profile.
Thanks in advance for any help or advice you are able to provide!
Thanks for the reply - however as they reduced my Noise Margain, should that have allowed my obtainable speed to go up?
My Noise Margain has now dropped to 6/6 but no increase in speed. Managed to get through to tier 2 support and they said they have reset the IP Profile for me and it will take 1-2 days to stabilise.
Just want to check - can Tier 2 support do this - I thought it was only OpenReach engineers? If they can do it then great - I just want to make sure I have not been fobbed off!