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With fibre evevtually available after quite a waiting list, I had Infinity 1 activated yesterday and have a few questions please.
Is it normal to keep getting the message "no internet access" from time to time?
I tried checking my usage so I had a record of the total on my outgoing package. However, the usage monitor prevented this because I am now on an unlimited package. So is there some other way of checking my usage, both for the old package and the new one, please?
My speed yesterday, since activation and after restarting the hub a couple of times as instructed due to the "no internet access", my download speed was within the acceptable limits at 30mbps. This morning it was down to 8.9mbps. Again is this normal?
restarting your hub is the worse thing you can do as it can cause the DLM to see the line as unstable and reduce your speed in an attempt to stabilise the connection
That is what the instructions were to restore my connection. What esle was I to do, just sit there forever with no internet?
The Hub was showing a blue light so I pressume the lost connection was somewhere else in the "system".
Can you run this checker and post back a screen shot of the results. Make sure you delete your phone number before posting.
Can you use this speed tester then carry out the further diagnostics and post back a screen shot of all the results including your IP profile for up and down. This test must be done with a wired connection.
if you have a Homehub 5 can you also post the stats from 1-12 by logging onto the homehub management pages then troubleshooting > helpdesk. http://bthomehub.home/
Thanks for replying.
This is the same as I have been getting for many months, albeit with a waiting list for the last 3 months.
Downstream Line Rate(Mbps)
Upstream Line Rate(Mbps)
WBC FTTC Availability Date
WBC SOGEA Availability Date
Left in Jumper
|VDSL Range A (Clean)||37.1||27.4||7.5||5.7||--||Available||--||--|
|VDSL Range B (Impacted)||30||15.4||6.5||2.3||--||Available||--||--|
The speed is up a bit on this morning but still below the minimum
1. Best Effort Test: -provides background information.
|0 Mbps||29.54 Mbps|
Max Achievable Speed
| Download speedachieved during the test was - 17.7 Mbps|
For your connection, the acceptable range of speedsis 20.68 Mbps-29.54 Mbps .
IP Profile for your line is - 29.54 Mbps
2. Upstream Test: -provides background information.
|0 Mbps||10 Mbps|
Max Achievable Speed
|Upload speed achieved during the test was - 6.6Mbps|
Upstream Rate IP profile on your line is - 10 Mbps
I don't have a Hub5, I have a Hub6
The stats for the Home Hub 6 can be found on the Information page from http://192.168.1.254 then Advanced Settings -> Technical Log.
Hi smf & John,
Is this what you were looking for?
BT Smart Hub Manager
This is a list of your BT Smart Hub settings and current statistics.
BT Hub 6A
0 Days, 7 Hours 26 Minutes 47 Seconds
7.49 kbps / 30.52 kbps
7493 / 30519
6.2 / 6.6
0 / 252
31 MB Uploaded / 84 MB Downloaded
Smart (Channel 1)
Smart (Channel 36)