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imjolly
Distinguished Sage
Distinguished Sage
1,055 Views
Message 111 of 322

Re: Infinity 1 speed cap increase


@embattle wrote:

Still seems silly for it not to be automatic to everyone with Infinity 1.


maybe everyone does not want to be recontracted for another year 



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imjolly
Distinguished Sage
Distinguished Sage
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Message 112 of 322

Re: Infinity 1 speed cap increase


@StevenNT wrote:

I tried to call today and to try and downgrade, but I'm in a contract and have to wait untill October at the earliest to downagrade acording to the guy on the phone.

 

Was he correct in saying this? My line at best only does 53/13 to 55/14 so now that Infinity 1 is 52/10 staying on Infinity 2 no longer makes sense paying exrea for.


you are currently in a fixed term contract and if you break contract by downgrading you could have cancellation charges for downgrading

 

I can totally understand where you are coming from though and no thought has been given to customers in your position who selected infinity2 to get extra 12mb speed but now could go to infinity 1 and get virtually same speed



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Webby
Distinguished Sage
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Message 113 of 322

Re: Infinity 1 speed cap increase

If you bought a BMW tomorrow with 140bhp and in 6 months they brought out a revised version with a tweaked engine that had 160bhp, would youe expect them to upgrade your car or change it for free? Probably not.
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umpire
Distinguished Guru
1,002 Views
Message 114 of 322

Re: Infinity 1 speed cap increase

@markm9

The BT web site has always been pants when it comes to reporting the speeds. I've been on 40Mbps Infinity 1 before with the BT site telling me that I currently get 79-80Mbps. Whoever maintains the web site code needs talking to. 🙂

Basically it is just telling you the BT Wholesale fibre sync speed estimates for your line and a guaranteed sync speed they calculate from that and the performance of other similar lines. So if you upgrade to Infinity 1 (55/10) or Infinity 2 (80/20). That's what you should expect as a downstream modem sync rate. The advertised speeds are always a bit lower (38, 52, 76) for certain regulatory and technical reasons I won't bother going into here.
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gg30340
Distinguished Sage
Distinguished Sage
995 Views
Message 115 of 322

Re: Infinity 1 speed cap increase

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embattle
Contributor
989 Views
Message 116 of 322

Re: Infinity 1 speed cap increase

I never said anything about being required to recontract.

 

Also someone comparing this to buying a car is being very silly since they are utterly different. The simple fact is that in the past decades the boosting of a speed on broadband didn't used to only be applied to new subscribers on the same product.

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umpire
Distinguished Guru
986 Views
Message 117 of 322

Re: Infinity 1 speed cap increase

Obviously if the estimate for your line is 51 - 67 and you upgrade to the Infinity 1 55/10 service then it won't be able to sync at any higher than 55.

On Infinity 2 80/20 it could sync at the estimate high of 67.
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gg30340
Distinguished Sage
Distinguished Sage
966 Views
Message 118 of 322

Re: Infinity 1 speed cap increase


@embattle wrote:

I never said anything about being required to recontract.

 

Also someone comparing this to buying a car is being very silly since they are utterly different. The simple fact is that in the past decades the boosting of a speed on broadband didn't used to only be applied to new subscribers on the same product.


As per message 61 of this thread

 

"BT Infinity option 1 is now offering speeds of up to 52MB, that's up from 38MB.  This will not cost anything extra but for the moment customers need to call in to place an upgrade order. While this will not cost anything more per month, customer will need to agree to a new 12 month contract".

 

 

 

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umpire
Distinguished Guru
961 Views
Message 119 of 322

Re: Infinity 1 speed cap increase

Markm9,

Though if you take a more pessimistic view....

You might only sync at 51 on Infinity 1 55/10 and hence the same 51 on Infinity 2 80/20. Also anything of 40 or above is actually all that BT guarantee for your line so you might even sync at less than 51 if the estimates are a bit out.

The only way to really find out is to upgrade.
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licquorice
Distinguished Sage
Distinguished Sage
949 Views
Message 120 of 322

Re: Infinity 1 speed cap increase

Just upgraded with 2 months to go on existing contract. Got a new 12 month contract at less than the old price!!!