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Aspiring Contributor
1,725 Views
Message 1 of 106

Infinity 1 was 39Mbit, now 2 evening/weekends

Hi folks, been having some issues with slow broadband. When it was first "installed" in late August they didn't actually make the connection in the cabinet, so eventually got an engineer out on 7th september, he checked all the internal wiring and said it's OK, went and checked the cabinet and got it working, was getting essentially the advertised speed- 39Mbit down and 9.9 up -type speeds. This was at 10am on a monday morning.

 

As of about 2 weeks ago it is a lot slower. Done some speed tests and its about 1-3 in the evening and weekends, 7-20 overnight. I live in south manchester so I have a sneaking suspicion it's related to the large numbers of students who have moved in about 2 weeks ago.

 

Not quite sure what the best course of action is, I really don't want to have to take another day off work as I had 3 when it was first installed.

 

 

Here are stats when it's plugged in the NTE5 test socked

 

Router_stats.png

 

 

BT_Broadband_Availability_Checker.png

 

Best_Effort_Speed.png

 

Some stats when on wireless on the other phone socket

JD_SPeed_Tester.png

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Sage
1,717 Views
Message 2 of 106

Re: Infinity 1 was 39Mbit, now 2 evening/weekends

Looking at your stats etc does seem to comfirm congestion at the exchange.

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Aspiring Contributor
1,700 Views
Message 3 of 106

Re: Infinity 1 was 39Mbit, now 2 evening/weekends

OK, is there anything I can do about it? I wouldn't mind if it was 38 dropping to 20 but dropping to <2 is ridiculous

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Contributor
1,641 Views
Message 4 of 106

Re: Infinity 1 was 39Mbit, now 2 evening/weekends

Hi Quaid,

 

Although we're seemingly opposite ends of the country, I'm seeing very similar issues with my Infinity 1 - see my thread here.

 

Off-peak I see cracking performance (38Mbps or thererabouts) but, like you, from 1600 until 2400 download speeds drop off a cliff - down to around 1 or 2Mbps.

 

Does anybody know if there's anything that can be done and if so, who we'd need to contact in order to escalate the issue?

 

Best regards,

Barney.

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Aspiring Contributor
1,633 Views
Message 5 of 106

Re: Infinity 1 was 39Mbit, now 2 evening/weekends

This is very similar to what i'm experiencing too! If you have steam by any chance are your downloads just as slow or are they in line with your off-peak speeds?

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Aspiring Contributor
1,618 Views
Message 6 of 106

Re: Infinity 1 was 39Mbit, now 2 evening/weekends

I am from south Manchester and getting getting 1.6Mb

 

 

 #------------------------------------------------#

 Download speedachieved during the test was - 1.61 Mbps
 For your connection, the acceptable range of speedsis 20 Mbps-38.72 Mbps .
 Additional Information:
 IP Profile for your line is - 38.72 Mbps

 

Upload speed achieved during the test was - 7.8Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 10 Mbps

 #------------------------------------------------#

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Distinguished Sage
1,606 Views
Message 7 of 106

Re: Infinity 1 was 39Mbit, now 2 evening/weekends

are you using a wired connection when doing the speed test
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Aspiring Contributor
1,586 Views
Message 8 of 106

BT Infinity 1 <2Mb at Manchester

Dear BT team,

I hope you could be of assistance.  I subscribed to Unlimited Broadband with BT Infinity 1

Speed test from http://diagnostics.bt.com/ shows ;

Download speed 1.65Mb
Upload speed 6.63Mb
# Please note - Tested with ethernet connectrion and no ohter device is connected to router

 

exchange details (https://www.btwholesale.com/includes/adsl/main.html)

 
Telephone Number xxxxxx on Exchange RUSHOLME is served by Cabinet 77

 

Featured Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Range(Mbps)

Availability Date

  HighLowHighLow    

FTTC Range A (Clean)80682020--Available
FTTC Range B (Impacted)8061.32019--Available
WBC ADSL 2+Up to 10.5--7.5 to 13Available
WBC ADSL 2+ Annex MUp to 10.5Up to 1.57.5 to 13Available
ADSL MaxUp to 7--6 to 8Available
WBC Fixed Rate2 ----Available
Fixed Rate2 ----Available
Other Offerings
FTTP on Demand33030--Available
Fibre Multicast------Available
Copper Multicast------Available


 
#---------------------#
 

Results  from http://speedtest.btwholesale.com/ ;


 Download speedachieved during the test was - 1.61 Mbps
 For your connection, the acceptable range of speedsis 20 Mbps-38.72 Mbps .
 Additional Information:
 IP Profile for your line is - 38.72 Mbps



Upload speed achieved during the test was - 7.8Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 10 Mbps

 

# NOTE - Using the test hub same speed
 
The problem is perseting for two weeks now, I have used the chat to contact BT & even call.... problem still not resolved

 

 

 

When contacting the BT Broadband helpdesk, the agent might ask you for details about your BT Home Hub. This page contains all of the information they are likely to request.
 
1. Product name:BT Home Hub
2. Serial number:+068543+NQ51959216
3. Firmware version:Software version 4.7.5.1.83.8.204.1.11 (Type A) Last updated 04/09/15
4. Board version:BT Hub 5A
5. DSL uptime:2 days, 15:34:15
6. Data rate:10000 / 40000
7. Maximum data rate:24792 / 76276
8. Noise margin:14.4 / 16.3
9. Line attenuation:12.8 / 12.3
10. Signal attenuation:12.9 / 12.4
11. Data sent/received:2.1 GB / 6.3 GB
12. Broadband username:bthomehub@btbroadband.com
13. BT Wi-fi:Yes




Speed of 1.6Mb is unacceptable.

 

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Distinguished Sage
Distinguished Sage
1,582 Views
Message 9 of 106

Re: BT Infinity 1 <2Mb at Manchester

Please delete the vol ref for your security

 

you are second person posting on Rusholme exchange have very low download speed

 

i have asked mods to help



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Aspiring Contributor
1,558 Views
Message 10 of 106

Re: BT Infinity 1 <2Mb at Manchester

Cheers imjolly you are a hero. Syafiq you are not alone we'll fight this together!
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