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Aspiring Expert
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Message 11 of 17

Re: Infinity 2 Fibre to Cabinet ongoing speed issues

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good question indeed, id be going mental and straight on the phone to the company for the money to get it fixed, its plain to see is that phoneline i mean cmon its black and its daytime. these guys need to go to specsavers.

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Contributor
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Message 12 of 17

Re: Infinity 2 Fibre to Cabinet ongoing speed issues

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What a joke customer support are - I specifically explained in detail that my IP profile has suddenly dropped from 80/20 to 37/20

 
Transcript removed by mod

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Distinguished Guru
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Message 13 of 17

Re: Infinity 2 Fibre to Cabinet ongoing speed issues

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So they're telling you how to fix it yourself, rather than investigating it for you.

"We'll be glad to help!"
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If you found this post helpful, please click on the star on the left
If not, I'll try again 🙂
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Contributor
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Message 14 of 17

Re: Infinity 2 Fibre to Cabinet ongoing speed issues

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They didn't even read my email, they just ran a speedtest, saw my download speeds were matching my IP profile and decided to copy/paste a load of nonsense from their n00b sheet

 

If they'd read any word of my message, they would have seen that 80/20 to 37/20 is NOT in an acceptable range for BT infinty 2.0

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Moderator
Moderator
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Message 15 of 17

Re: Infinity 2 Fibre to Cabinet ongoing speed issues

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Hi Dectection,

 

As you have no dial tone it would need to be reported as a telephone fault rather than a broadband issue.  If you need any help getting this sorted please use the 'contact the mods' link in my forum profile to send in your details. You can find the link by clicking on my username.

Thanks

Neil

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Contributor
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Message 16 of 17

Re: Infinity 2 Fibre to Cabinet ongoing speed issues

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Used the "Contact a mod" form in your profile

 

Looks like I need the line resetting again, the Engineer came and fixed the line today, but the exchange has not updated my IP Profile back to 80/20, still stuck on half speeds

 

Ive rebooted modem/router, Engineer said it could take a few hours to update/settle, it's been 12 hours

 

 

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Contributor
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Message 17 of 17

Re: Infinity 2 Fibre to Cabinet ongoing speed issues

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Solved - please close

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