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krw108105
Aspiring Contributor
1,175 Views
Message 1 of 8

Infinity 2 Frequent Drop Out and Speed Loss

Hi

I have had Infinity 2 for about 2 years and always had a good speed, typically 76Mbps down 20Mbps up with a noise margin of around 7 or 8.  Over the past three weeks there have been numerous drop outs and the speed has been  dropping as the DLM kicks in.  I eventually changed back to the BT Home Hub 5 and plugged this directly into the master socket (rather than using an extension kit cable).  It seems more stable, only dropping out once over the last 24 hours.  My noise margin has now increased, see below

 

4. Board version:BT Hub 5A
5. DSL uptime:0 days, 09:07:16
6. Data rate:14997 / 42101
7. Maximum data rate:32932 / 88115
8. Noise margin:16.1 / 18.2
9. Line attenuation:12.8 / 12.8
10. Signal attenuation:12.7 / 12.8

 

If the line stabilises out will the DLM gradually raise the speed or do I need BT/Openreach to reset anything?

 

Many thanks

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7 REPLIES 7
adslmax
Contributor
1,170 Views
Message 2 of 8

Re: Infinity 2 Frequent Drop Out and Speed Loss

DLM will gradually relent
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krw108105
Aspiring Contributor
1,167 Views
Message 3 of 8

Re: Infinity 2 Frequent Drop Out and Speed Loss

Thanks - I'll keep checking to see how it goes

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imjolly
Distinguished Sage
Distinguished Sage
1,153 Views
Message 4 of 8

Re: Infinity 2 Frequent Drop Out and Speed Loss

If you connection keeps dropping daily then post back as there is a problem with your connection.  Until line stable for days the DLM will not increase your speed



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krw108105
Aspiring Contributor
1,149 Views
Message 5 of 8

Re: Infinity 2 Frequent Drop Out and Speed Loss

Will do -thanks
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krw108105
Aspiring Contributor
1,026 Views
Message 6 of 8

Re: Infinity 2 Frequent Drop Out and Speed Loss

Just as a follow up to my issues, it appears that the cable between the master socket and the HH5 was causing my issues.  I have replaced the cable and the line has become much more stable.

 

Over the past few months the speed has increased as the DLM noticed the stable conditions but since 17th December it appears to have stalled.  I now get the following.

 

05:59:46, 17 Dec.(66946.330000) PPPoE is up -​ Down Rate=66918Kbps, Up Rate=14999Kbps; SNR Margin Down=10.8dB, Up=18.8dB

 

The line has rebooted every 14 days with the following logged messages:

 

12:44:22, 28 Jan.(86488.430000) SD-​100 (1)
12:42:24, 27 Jan.(1211147.110000) The system is going DOWN for reboot.
12:42:24, 27 Jan.(1211147.110000) OpenRG is going for reboot by IPC command
12:42:19, 27 Jan.(1211142.020000) OpenRG will go down for reboot in 5 seconds

 

Given the length of time (now 5 weeks) since reaching the current speed of 66918Kbps, is it likely that the speed will continue to increase further, up to my previos maximum of 79000Kbps?

 

Thanks

 

Kev

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imjolly
Distinguished Sage
Distinguished Sage
1,016 Views
Message 7 of 8

Re: Infinity 2 Frequent Drop Out and Speed Loss

with your noise margin at 10.8db I would expect that to still reduce to normal 6db  with speed increases towards your attainable



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krw108105
Aspiring Contributor
1,007 Views
Message 8 of 8

Re: Infinity 2 Frequent Drop Out and Speed Loss

Thanks imjolly- I’ll keep waiting to see if it increases further
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