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medw1311
Newbie
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Message 1 of 5

Infinity 2 IP Profile 15.65 Mbps & Disconnects

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I got Infinity 2 installed in February and have never got anywhere near the stated speeds. See BTW performance Check below.

 

Test 3.png

It would appear the line is capped at 15.65 Mbps, also rather concerned that the maximum acceptable speed is 40Mbps.

 

Another issue also present since set up is that the Internet Connection drops anytime the phone is in use. I contacted support who escalated the issue and I was promised a call back within 48 hours which I did not receive.

 

I have the HH5

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4 REPLIES 4
Distinguished Sage
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Message 2 of 5

Re: Infinity 2 IP Profile 15.65 Mbps & Disconnects

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Once the Forum Mods have read your post they will post an invite here once you reply to them they will take personal ownership of the problem until resolved.
Do not send them a Personal Message as this is the incorrect contact method and cannot be properly tracked also the mod contacted may not be on shift for sometime and this will delay your help

The forum mods normally reply within 3/5 working days after you have contacted them
They will contact you personally by email or phone  

 

 

 

mod contact.JPG

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Moderator
Moderator
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Message 3 of 5

Re: Infinity 2 IP Profile 15.65 Mbps & Disconnects

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Hi Medw1311

 

I can have this investigated for you a bit further.

 

Send us an email using the contact the mods link in my profile you will find it in the section 'About Me'.

 

Thanks

 

Stuart

 

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medw1311
Newbie
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Message 4 of 5

Re: Infinity 2 IP Profile 15.65 Mbps & Disconnects

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Engineer has just been and turns out it was a faulty face plate.

Face plate replaced & DLM reset now getting almost 75Mbps 🙂

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Distinguished Sage
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Message 5 of 5

Re: Infinity 2 IP Profile 15.65 Mbps & Disconnects

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pleased to hear all ok now;)
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