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Back in Jan 2014 I moved house just around the corner & took my connection with me.
At time of instalation, my IP profile was 79Mb down and 19Mb up. When running tests on speedtest.net and the BT wholesale speed checker, they registered of ~ 75Mb down and 19Mb up.
This remained the case until around 3 weeks ago, where my speeds & IP profile have fallen to ~ 64Mb down and 14Mb up. Nothing has changed with my hardware in the house and the modem (white openreach) is plugged into the same extention lead for power as a digital clock, which resets itself on power outage, so I know there hasn't been a power cut to cause some DLM to maybe kick in. Also, the speed estimator for my line on bt.com, shows I should get speeds of 77Mb - 80Mb down (I know this is a pinch of salt kind of thing but still).
I'd very much appreciate if a mod could perhaps help & get in touch to maybe take a look and see what's going on. Given that I live ~ 20 meters from my cabinet and my speeds remained consistant for 16 months, I find it wierd this would suddently happen now.
The wholsale speed test with further diagnostics are included in my original post, the test was done about 5 minutes before I posted.
Below is the results from the dslchecker.
as you are using a modem all the stats are normally in the modem unless the netgear has any stats you can post
try quiet line test dial 17070 option 2 should be quiet and best with corded phone
The Netgear only has its uptime to the modem which isn't particularly useful. I only have a cordless phone which I use about twice a year, it sounded quiet, I guess?
Isn't there some way to see if some dodgy DLM is happening? Seems bizzar that this has happened after 16 months of stability.
Your modem could have reset due to noises your line - you don't need a power cut to cause a reset. The DLM would only normally take action if your connection is dropping of there are a large number of errors
So how do I go about getting something done about it?
Can a mod get my line or help arrange an engineer to come out and do it?
If your line remains stable with no resets then the DLM should automatically adjust your connection
You can always phone CS and see if you can get engineer but if no fault found you may get charged callout fee £129.99