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twedledee
Contributor
1,024 Views
Message 1 of 20

Infinity 2 - Max speed 55mbs down

Enjoying the speed increase from our measly 12mb, now we're spoilt by Infinity 2, but I am also a bit dissapointed the max download i have received is 6.5mbs. Speedtest.net regularly says it is 55mb, so i'm not sure. I have tried downloading items and I have never reached  the 70s/80s.

 

I only got switched over from our old service on Tuesday, is there a wait time or should it really be the max speed regardless.

 

The only thing worth mentioning is. I am using the same DSL cable from my home hub 4, I examined the cables and they are identical (We got our BT service last april so we have newish hardware anyway). Is it worth swapping the DSL cable/ethernet cable to the HH5 ones? Much like USBs, I assume they're generic components.

 

If theres anything I can do to try and get max speed let me know

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19 REPLIES 19
BeadiestHawk
Beginner
1,021 Views
Message 2 of 20

Re: Infinity 2 - Max speed 55mbs down

hi. i could look like a real tool here but i think there is a difference with download speeds. I think that your download speed is 55 mega bits per second and you are downloading at 6.5 is megabytes per second which i believe equal the same thing. like i said i could be wrong

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BeadiestHawk
Beginner
1,019 Views
Message 3 of 20

Re: Infinity 2 - Max speed 55mbs down

55 megabits(informal notation: kilobyte = 1024 bytes)

bits57671680
bytes7208960
kilobits56320
kilobytes7040
megabits55
megabytes6.875
gigabits0.0537109375
gigabytes0.0067138671875
terabytes6.55651092529297e-06
petabytes6.40284270048141e-09

 

looks like i was right after all

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dfenceman
Expert
1,015 Views
Message 4 of 20

Re: Infinity 2 - Max speed 55mbs down

Hi twedledee,

 

Can you copy and paste the results from the https://www.btwholesale.com/includes/adsl/main.html  including exchange and cab number  but delete your phone number before posting.

Best regards,
dfenceman
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imjolly
Distinguished Sage
Distinguished Sage
1,007 Views
Message 5 of 20

Re: Infinity 2 - Max speed 55mbs down

try reading the technical glossary which is at top of forum board it may save you asking some other questions   https://community.bt.com/t5/BT-Infinity-Speed-Connection/Technical-Glossary/td-p/1434076



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twedledee
Contributor
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Message 6 of 20

Re: Infinity 2 - Max speed 55mbs down

Sure

 

Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date  High Low High Low    

FTTC Range A (Clean)80722020--Available
FTTC Range B (Impacted)8061.92012.2--Available
 
WBC ADSL 2+Up to 11.5--9.5 to 13.5Available
WBC ADSL 2+ Annex MUp to 11.5Up to 19.5 to 13.5Available
ADSL MaxUp to 8--7 to 8Available
WBC Fixed Rate2 ----Available
Fixed Rate2 ----Available
Other Offerings
Fibre Multicast------Available
Copper Multicast------Available
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imjolly
Distinguished Sage
Distinguished Sage
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Message 7 of 20

Re: Infinity 2 - Max speed 55mbs down

if you have the hh5 then go to troubleshooting then helpdesk and post 1-12



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twedledee
Contributor
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Message 8 of 20

Re: Infinity 2 - Max speed 55mbs down

1. Product Name: HomeHub5

2. Serial number: +076284+1444011328

3. Firmware version: v0.07.01.0235-BT (Type B) Last updated [Unknown]

4. Board version: 01

5. VDSL uptime: 0 days, 17:44:32

6. Data Rate: 19635 / 59482

7. Maximum Data Rate: 19399 / 595778. Noise Margin: 4.8 / 5.9

9. Line Attenuation: 0.0 / 18.5

10. Signal Attenuation: 0.0 / 0.0

11. Data sent/received: 1.7 GB / 10.1 Gb

12. Broadband username: Is this required really?

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imjolly
Distinguished Sage
Distinguished Sage
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Message 9 of 20

Re: Infinity 2 - Max speed 55mbs down

your connection speed is lower than estimate was this a self install?  if so are you using the master or test or extension socket?  if not test socket unless you have SSFP have you tried the test socket to see if that improves things



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twedledee
Contributor
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Message 10 of 20

Re: Infinity 2 - Max speed 55mbs down

I only have one socket/hole on our wall, and attached to that socket is a microfilter [i think!] with the ADSL port and phone line ports plugged in.

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