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imjolly
Distinguished Sage
Distinguished Sage
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Message 11 of 20

Re: Infinity 2 - Max speed 55mbs down

obviously it was self install so did you try replacing the filter?  can you try test socket to see if that helps  test socket.jpg



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twedledee
Contributor
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Message 12 of 20

Re: Infinity 2 - Max speed 55mbs down

I tried the test socket with the current [old] filter and no change [55]

 

And the new filter in the test socket is 53, so a tiny bit worse! I didnt bother to plug the screw-plate on the for the new filter 🙂

 

 89ms ping too which is rather high [newer filter, test socket]

 

edit: now the old socket, with the plate back on is now 53, i think i must of upset it

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imjolly
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Message 13 of 20

Re: Infinity 2 - Max speed 55mbs down

as your connection speed is lower than estimate then I would get an engineer vist especially as you have tried test socket with no improvement 



08001114567



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twedledee
Contributor
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Message 14 of 20

Re: Infinity 2 - Max speed 55mbs down

I called up BT and they did their tests on their end [basically did the test port tests] inconclusive. Do you realistically think it could be a fault for an engineer visit, or just because it's a new service. I read somewhere that it could take 10 days for a new thing to acheive the full speed?

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imjolly
Distinguished Sage
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Message 15 of 20

Re: Infinity 2 - Max speed 55mbs down

from your stats you are not going to reach the estimated speed from the dslchecker   so either there is a problem which needs an engineer visit to fix so you can get estimated speeds or checker is wrong and over estimating giving cause for mis-sold



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twedledee
Contributor
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Message 16 of 20

Re: Infinity 2 - Max speed 55mbs down

As I am not achieving my full speed as advertised, and have done the socket tests. I won't be charged for an engineer call out (£129!) will I?

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ray_dorset
Distinguished Guru
710 Views
Message 17 of 20

Re: Infinity 2 - Max speed 55mbs down

Hard to say. When you plugged it into the test socket you should have noted your helpdesk stats especially the noise margin and max data rate as DLM may have capped your line. DLM can take two weeks to uncap your line.
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twedledee
Contributor
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Message 18 of 20

Re: Infinity 2 - Max speed 55mbs down

So it could be a matter of just waiting, why would it be capped [sorry, am a newbie at network stuff!]

 

Also on my BT Fault tracker there is an open fault with my broadboard; is this a thing? Or is this simply an opened case which the chap on the phone probably created yesterday?

 

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ray_dorset
Distinguished Guru
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Message 19 of 20

Re: Infinity 2 - Max speed 55mbs down

No, it may be capped because DLM has seen instability on your line. This instability could be caused by your own internal wiring. To rule that out you should connect to the test socket and see if the helpdesk stats change, not just the data rate.

So, you haven't ruled out your internal wiring and so you may be charged if your internal wiring is causing the problem.
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twedledee
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Message 20 of 20

Re: Infinity 2 - Max speed 55mbs down

Almost a week later, getting about 35-40 on speed tests (6:30am)

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