I accepted another 18 month BT contract on the basis of an Infinity 2 upgrade with an estimate of 54Mbps download - an increase from mid-high 30's that I was getting on Infinity 1. My upgrade apparently occurred mid-April but I'm still getting the same speeds. (according to speedtest.net) I've tried checking my line profile with speedtester on several occasions but it will not run ("Test Error"). I spent half an hour talking to a gentleman in BT Customer Services (foreign call centre?)but he couldn't even find my order when I gave him the reference. That's half an hour of my life I'm not going to get back. Can any mods help?
I have the exact same problem, wrote to the mods about it 4 or 5 days ago but I have not had a reply yet.
Original Infinity speeds were 38/5
Upgrade Infinity speeds 44/6
Estimate of upgrade speed 55/13
I have updated my contract for another 18 months on the basis of the faster estimate only to find that I am not getting the speed. Upgrade happened on 19-04-2012.
Looking at the information supplied by others this seems to be widespread and BT need to get there act together.
Aarong - I've checked my account online and it says 'BT Infinity Option 2'. What should it be? The accompanying text states 'upto 38Mb download' and 'upto 9.5Mb upload'.
I managed to get speedtester to run once, but didn't capture the screen. As I recall, it stated a maximum download of 42Mb/s, achieving 30 something, and a maximum upload of 20Mb/s, achieving 8.
Speedtest.net currently showing 38Mb/s & 8Mb/s (the same as before the 'upgrade').
I have the same problem, Signed up to Infinity 2 and my speed are pretty much the same.
oh and i tested on speedtest.bbmax and with a wired connection, my upload is better an my Down is only about 2-3mb quicker!
What are your estimates for Infinity 2 Smartstots?