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SteveS99
Contributor
718 Views
Message 1 of 5

Infinity 2 Self Install - so far so good

There have been a few questions here recently about whether Infinity 2 self-installs were now being done, so I though I would post my recent experience as an example of a, so far, successful experience.

 

I live in a small viallage in South Cambridgeshire and have been on regular BT Broadband since we moved here a few years ago. I was getting about 3.5 Mbs download.

 

As part of the Connecting Cambridgeshire project, our village was finally enabled for FTTC a few weeks ago and the Broadband Availability Checker said I could get a max of 80 downstream (Low 70.2 Range B Impacted). The new cabinet in the village is about 100 yards from my house. The exchange is a mile or so away.

 

I took the plunge a couple of weeks ago, logged into my MyBT account and placed an upgrade order online for BT Infinity 2. I was expecting to have to schedule an engineer home visit, but the online process did not prompt for it. I was able to select an activation date of 27th Nov (yesterday) and the confirmation e-mail confirmed I did NOT need to be at home. I never spoke to anyone at BT.

 

The new Hub 5 arrived in the post on 25th Nov (the day they said it would) and fitted through the letterbox.

 

On activation day I happened to be at home anyway. At about 2.30 pm my existing broadband (Hub 2) stopped working. I popped out into the street and lo and behold there was a Kelly/OpenReach van parked by the cabinet and a bloke on his knees before the cabinet.  I said hello, and said I was from the house down the street and that I thought he might be activating my Infinity 2. He asked for my name and when I said it he instantly said “Oh, I’ve just done you - it should be working now”

 
I went home - still had a dial-tone which was encouraging. Swapped the Hub 2 for the Hub 5, took a deep breath and switched it on! After a brief light show it settled to a stable blue light. Promising. I have no idea if it is in a "master socket". I just know its the only socket in the house that gets a dial tone! Its nowhere near where the cable from the pole outside comes into the house. I used the new microfilter supplied with the Hub 5.
 
First tried with an ethernet connection to my Mac. Opened a browser and lo-and behold - it loaded a webpage. Hurrah!
Couldn’t resist one speed test and I was very happy - 75Mb Download and 14 MB upload. So gotta be happy with that.
 
Ipad and iPhone now also connected via Wireless and all seems good so far. Not done a wireless speed test on them.
TV connected via ethernet - but via those HomePlug thingies that send it across the mains wiring. Seemed to work fine with a quick test on iPlayer. Not sure how to do a speed test on that.
 
Today - things still seem OK. Hub has had a stable blue light everytime I have glanced at it. I am resisting dong more speed tests, but things certainly seem to be zipping along. And yes, the phone works at the same time!
 
So ... Infinity 2 self-installs are happening. And so far so good for me on Day 2. I hope I am not tempting fate by posting this!
Just thought some of you may be interested.

 

 

 

4 REPLIES 4
licquorice
Distinguished Sage
Distinguished Sage
714 Views
Message 2 of 5

Re: Infinity 2 Self Install - so far so good

Encouraging news, I'm in north Cambridgeshire hoping my cabinet will be enabled shortly.

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SteveS99
Contributor
708 Views
Message 3 of 5

Re: Infinity 2 Self Install - so far so good

Good Luck

Keep checking here https://www.dslchecker.bt.com with your phone number until is says FTTC is available. Thats how I first discovered it had gone live (sooner that I thought it would).

licquorice
Distinguished Sage
Distinguished Sage
704 Views
Message 4 of 5

Re: Infinity 2 Self Install - so far so good

Other cabinets on the exchange are already live, they look to have had a couple of sections of blocked duct into our village which has caused a delay. They have just had new sections dug in and the cable pulled in, guess they are just waiting for the jointers to splice the cables. Keeping a close eye on proceedings along the road!!!

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imjolly
Distinguished Sage
Distinguished Sage
703 Views
Message 5 of 5

Re: Infinity 2 Self Install - so far so good

@SteveS99

 

great post and should be helpfull to others who will also get self install for infinity2



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