There have been a few questions here recently about whether Infinity 2 self-installs were now being done, so I though I would post my recent experience as an example of a, so far, successful experience.
I live in a small viallage in South Cambridgeshire and have been on regular BT Broadband since we moved here a few years ago. I was getting about 3.5 Mbs download.
As part of the Connecting Cambridgeshire project, our village was finally enabled for FTTC a few weeks ago and the Broadband Availability Checker said I could get a max of 80 downstream (Low 70.2 Range B Impacted). The new cabinet in the village is about 100 yards from my house. The exchange is a mile or so away.
I took the plunge a couple of weeks ago, logged into my MyBT account and placed an upgrade order online for BT Infinity 2. I was expecting to have to schedule an engineer home visit, but the online process did not prompt for it. I was able to select an activation date of 27th Nov (yesterday) and the confirmation e-mail confirmed I did NOT need to be at home. I never spoke to anyone at BT.
The new Hub 5 arrived in the post on 25th Nov (the day they said it would) and fitted through the letterbox.
On activation day I happened to be at home anyway. At about 2.30 pm my existing broadband (Hub 2) stopped working. I popped out into the street and lo and behold there was a Kelly/OpenReach van parked by the cabinet and a bloke on his knees before the cabinet. I said hello, and said I was from the house down the street and that I thought he might be activating my Infinity 2. He asked for my name and when I said it he instantly said “Oh, I’ve just done you - it should be working now”
Encouraging news, I'm in north Cambridgeshire hoping my cabinet will be enabled shortly.
Other cabinets on the exchange are already live, they look to have had a couple of sections of blocked duct into our village which has caused a delay. They have just had new sections dug in and the cable pulled in, guess they are just waiting for the jointers to splice the cables. Keeping a close eye on proceedings along the road!!!
great post and should be helpfull to others who will also get self install for infinity2