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Distinguished Expert
543 Views
Message 11 of 75

Re: Infinity 2 and still at 38 Meg

do you know what your ip profile is?

goto http://speedtester.bt.com/ and take the 'ADSL and Fibre Diagnostics' test.
Or, a bit quicker but less official, goto http://windows.mouselike.org/be/?DoAction=BrasChecker

0 Ratings
Topham
Contributor
521 Views
Message 12 of 75

Re: Infinity 2 and still at 38 Meg

 Download speedachieved during the test was - 35.14 Mbps
 For your connection, the acceptable range of speedsis 16 Mbps-38.72 Mbps .
 Additional Information:
 IP Profile for your line is - 38.72 Mbps

 

Upload speed achieved during the test was - 8.41Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 10 Mbps


I was watchi i player at the time but i do achieve the max of 38.79 no problems at all.

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Distinguished Expert
516 Views
Message 13 of 75

Re: Infinity 2 and still at 38 Meg

looks like infinity 1
what does the usage checker think your on? http://www.bt.com/broadbandusagemonitor
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Topham
Contributor
508 Views
Message 14 of 75

Re: Infinity 2 and still at 38 Meg

Usage monitor

  • Telephone number: xxxxxxxxxxx
  • Product: BT Infinity Option 2
  • Last usage update: 08.08.2012 at 23:59

At 23:59 on 08/08/2012 you had used 34.95 GB of your unlimited usage allowance.

Your average monthly usage is 81.84 GB.

 

If im on Infinity one then why does above say otherwise?

 

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Distinguished Expert
499 Views
Message 15 of 75

Re: Infinity 2 and still at 38 Meg

thats a bit of good news as infinity 2 is unlimited
someone somewhere hasnt done there job properly
the mods claim it takes them 3 working days to do there job
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Topham
Contributor
474 Views
Message 16 of 75

Re: Infinity 2 and still at 38 Meg

So ive got Infinrity 2 Usage allawance and Infinity 1 speed. Surely if BT upgraded their Package i should be upgraded automatically regardless of when i had infinity installed?

 

So dos that mean now because 76mb werent available at the time of me signing up im not goingt o get 76mb speed that they are now advertising?

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ptan
Aspiring Expert
470 Views
Message 17 of 75

Re: Infinity 2 and still at 38 Meg

Hi all

 

When Infinity first came out these were the basic packages:-

 

Oprion 1

up to 38mbit down 

2mb up (capped)

40gb monthly usage

 

Option 2

up to 38mbit down

up to 10mb up

Unlimited usage

 

When upgrading to Infinity2  any documentation may still say "Option x" but this won't tell you if you are actually on Infinity2. Sometimes it does take the "system" a while to catch up. Worse case scenario is that you have to have an engineer come out and check the line and ensure that "someone" resets the system to recognise your (hopefully) faster speeds.

 

ptan

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Topham
Contributor
467 Views
Message 18 of 75

Re: Infinity 2 and still at 38 Meg

Hello Ptan, thanks for the message,

 

I have always had Infinity 2 ive nefer been infinity 1 and then upgraded to infinity 2. When i joined BT i signed up straight to Infinity 2 from the gecko.

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Ratty2012
Recognised Expert
444 Views
Message 19 of 75

Re: Infinity 2 and still at 38 Meg

@Topman I would like to ask you a couple of questions if that is alright,

 

1. Did you sign up to Infinity before April 2012?

2. Did you ask BT for the Infinity2 upgrade?

 

The only reason I ask the above is: If you got Infinity before April then you would be on Infinity option 2 not Infinity 2, there is a difference between the two. If you were on Infinity option 2 then you have to ask BT for the higher speed, it is not an automatic upgrade.

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Topham
Contributor
424 Views
Message 20 of 75

Re: Infinity 2 and still at 38 Meg

Yes i phoned them and they said i cant get 76mb as my line dont support it. I think that is aload of bull tbh.

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