Its not really pointless as it can help people diagnose faults and issues with service. I just want to know what clause forbids it.
Can you provide a link to their terms and conditions that state this? People have looked but always come up short.
and also look down to Inappropriate material on this link: http://community.bt.com/t5/Announcements-Terms/BTCare-Community-Forums-User-Guidelines/td-p/2