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NMP
Beginner
473 Views
Message 51 of 75

Re: Infinity 2 and still at 38 Meg

I upgraded from Infinity 1 to 2.  Upload has increased, but down has not.

I used to get 30 mbps dowm and I sill get 30 after upgrading, and I paid for the upgrade.

I have been on the phone to BT, they say my setting are ok, but as I am getting more than 12 mbps there is nothing they will do, my line is meant to get 58 mbps - not a happy customer.

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Guru
465 Views
Message 52 of 75

Re: Infinity 2 and still at 38 Meg

@NMP:  First, just checking that this is a wired test?  If you are testing wireless, that could be your limiting factor.

 

Have you checked your profile?  Run http://speedtester.bt.com/ and choose the 'ADSL and Fibre Diagnostics option, and post the profile result (not just the speed result).

 

If you had a profile of less than around 38 on Infinity 1, then your profile was limited by your line rather than by Infinity 1 limitations, and you could not expect an increase from Infinity 2.  Usually the line estimates are not too bad, and often too low.  So only getting 30 for an estimate of 58 is lower than it should be, even though technically they are right that the guarantee is only 12.  Anyway, post results as above and someone will take it from there.

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Ratty2012
Recognised Expert
462 Views
Message 53 of 75

Re: Infinity 2 and still at 38 Meg

@NMP If you only got 30 mbps, then that is all your line is capable of. Not sure where you have the idea of 58 mbps from, but if it is the Estimate from BT, then that is all it is, just an estimate and not an acutual speed of your line.

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NMP
Beginner
461 Views
Message 54 of 75

Re: Infinity 2 and still at 38 Meg

I am running on Mac OS, the BT speedtester does not like that.

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Guru
458 Views
Message 55 of 75

Re: Infinity 2 and still at 38 Meg

@NMP:  try http://windows.mouselike.org/be/?DoAction=BrasChecker to get your profile.

 

Oh, and you didn't say if you are running wired or wireless.

 

(You will probably find you can run the BT speedtest even on a Mac if you install the correct java.  However, it isn't a very good speedtester and is only really useful for the profile, which the BrasChecker above gives you.)

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NMP
Beginner
451 Views
Message 56 of 75

Re: Infinity 2 and still at 38 Meg

Thank you for you assistance. I am on a wired network.

details are

 

The Service ID is: BBEUxxxxxxxx
This is a 21CN line.
The current Downstream BRAS rate is: 77.43 Mbps
The current Upstream BRAS rate is: 20 Mbps

Exchange: UCKFIELD (NDUCK)
BT Recorded Line Length (m): 3096
BE LLU: Not Activated
Real Error: No BE LLU

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Guru
433 Views
Message 57 of 75

Re: Infinity 2 and still at 38 Meg

@NMP: That looks as if the line itself is in a very healthy state, and you may get much more than your estimate when things are sorted.  You might try one other test just to confirm that.

- go to http://192.168.1.254/

- click the 'disconnect' button

- wait for a time, and it will refresh offering a 'connect' button instead.  Click the 'connect' button

- rerun the BrasChecker you ran before, and again post the answer.

The answer will probably be the same as before, which will just confirm that the line is in a good state.  The critical result line is "The current Downstream BRAS rate is: 77.43 Mbps"

 

You didn't say which speedtest you were running.  My favourite is http://mcslhr.visualware.com/myspeed/myspeed_line_capspeed.html, but that might not run for you if your Mac/Java is not working properly.  Failing that, http://speedtest.net/.  However, I wouldn't expect any speedtester to be as far out as your speeds seem to be.

 

Another thing you could try is to plug into a different port on the HomeHub.  I have heard that HomeHubs sometimes get dodgy individual ethernet ports.  Also, try different ethernet cables, and make sure they are really well seated.

 

A slight possibility is that you have an inappropriate mtu (technical detail on your ethernet connection from the Mac).  I think this is pretty unlikely, especially if you have a new MacOS.  Some Mac user may be able to help more there.

 

If none of that helps, your best bet is probably to contact the mods: http://bt.custhelp.com/app/contact_email/c/4951. They will probably take a few days to respond, but may well get you sorted.

 

 

 

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NMP
Beginner
425 Views
Message 58 of 75

Re: Infinity 2 and still at 38 Meg

same result after the disconnect

 

The Service ID is: XXX
This is a 21CN line.
The current Downstream BRAS rate is: 77.43 Mbps
The current Upstream BRAS rate is: 20 Mbps

 

I usually use Speedtest.net. I tried a different port on the hub, but that did not help. Perhaps it is acable issue then, I have a very new Mac, but the ethernet cables are not new.

 

Thanks again for your help.

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Guru
415 Views
Message 59 of 75

Re: Infinity 2 and still at 38 Meg

I've just thought of one other possible issue.  You Mac may be connecting by wireless as well as by cable.  In some cases I have heard that can even end up with a slower connection than using either wireless or cable; and can often end up with the slower of the two.  Make sure you Mac wireless connection is turned off; not sure how to do that.

 

I'm afraid changing the cables probably won't help, just a last straw thing I can think of that might be fixable without mods help.

 

A little bit of diagnostics, if you go to http://192.168.1.254/html/settings/a_devices.html 

(advanced settings ~ home network ~ devices) and click on your Mac, it should say something like

Connection type: Ethernet

Connection speed: 100 Mbps
Connection status: Currently connected

 

After that, it must be the mods unless anyone else comes up with other suggestions.  Good luck.

0 Ratings
Catcher
Contributor
414 Views
Message 60 of 75

Re: Infinity 2 and still at 38 Meg

I had a similar problem with my last provider. This was their explanation:

 

"I've heard back from BT, essentially there was a 40mb cap in the exchange from when you were on the 40mb service. 

Openreach weren't aware this cap existed or how to check it, but obviously they now are.

I apologise for the delay in getting this issue resolved for you, much of it arose from the fact that BT only class it as a fault if it's below 12mb in speed. As such it was very difficult to get them to acknowledge to problem and look into it."


Took about a month to resolve.

 

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