Hi, Can those in the know please check my stats:
From DSL Checker:
From Home Hub 5 stats:
From BT Wholesale test:
If pic doesnt show: Download achieved: 29.75mb, Acceptable range 60 mbps - 30.25 mbps
IP profile is 30.25
Upload achieved 10.33 mbps, IP profile is 20 mbps
Home Hub is connected directly to the master socket.
Install carried out on the 28th by a contracter.
I chatted to BT help on the BT chat today, they carried out a few test and logged a phone and broadband fault. What should I in theory be getting ?
Good evening SteveFTTC and welcome to the forum......
Looks like a duff install (contractor). As you have only had the install for 2 days, you are currently in the 10 day training period. You should be getting 69.5 to 80 on the download and 19 to 20 on the upload. The moderators have been informed of your problem and will hopefully post an invite on here.......
Once the moderators have your details, then it can take a few days for them to reply, however it certainly looks as though you need an Openreach engineer to visit.......
Thanks for the prompt replies. The install seemed a bit rushed, couldn't wait to get out. I did question the speeds at the time, they said it was because my line was underground?
Welcome to the forum and thanks for posting. If you need any help getting this sorted please use the 'contact the mods' link in my forum profile to send in your details. You can find the link by clicking on my username.
Hi, Engineer called 9ish this morning , replaced main socket
Will post back stats when DLM has finished.
Going by those figures, dlm hasn't even looked at your connection, as on Infinity 2, you couldn't get any faster.....
Enjoy your connection.....
Lot of faulty ssfp's being fitted at the moment. Nothing wrong with the way they are being fitted, just not tested properly. Or they may be failing after the engineers have fitted them.
Hi, Maybe spoke too soon, didnt do a speed test, have now and it is still 30m d/load. If dlm wont kick in do i need to get back on to bt?
Can you repost the hub stats ?
Can you post up the speedchecker results ?