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robbiemore123
Beginner
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Message 1 of 6

Infinity 2 capped at 40Mb??

Hi,

 

I am trying to get to the bottom of why my Infinity 2 connection is seemingly 'capped' and running at Infinity 1 speed.

 

I have opened a fault with BT through online chat, and their initial diagnosis was a dodgy HH6, which I have received a replacement for, and as I expected hasn't cured the problem.

 

Looking through other posts, I have run  BT Broadband Availabilty Checker, and got the following results:

 

 

VDSL Range A (Clean)8076.32020--Available----
VDSL Range B (Impacted)80552016.9--Available----
WBC ADSL 2+Up to 11--8.5 to 13Available--Yes
WBC ADSL 2+ Annex MUp to 11Up to 18.5 to 13Available--Yes
ADSL MaxUp to 8--7 to 8Available----
WBC Fixed Rate2----Available--Yes
Fixed Rate2----Available----

 

And from my HH6 diagnostics:

 

Product name:

BT Hub 6A

Serial number:
Firmware version:

SG4B10002236

Firmware updated:

02-Nov-2016

Board version:

1.0

Gui version:

1.32.0

DSL uptime:

0 Days, 4 Hours 19 Minutes 19 Seconds

Data rate:

12.00 kbps / 40.00 kbps

Maximum data rate:

32362 / 87489

Noise margin:

19.7 / 20.6

Line attenuation:

12.9

Signal attenuation:
 
 
Actual speeds are 35/11. MyBT definitely says Infinity 2.
 
Even more frustrating is that I have a second line/fibre connection at home provided by SSE/Daisy Communications which is running at 76/20 without fail.....
 
Any ideas anyone???
 
Thanks
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5 REPLIES 5
Webby
Distinguished Sage
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Message 2 of 6

Re: Infinity 2 capped at 40Mb??

It's likeley you're on a banded profile due to a problematic connection.

The fact you're upstream is syncing above the 10meg that would be limited on a 40/10 or a 55/10 all but confirms you're on an 80/20 service but banded.

Have tou had a dropping connection historically?

Are you connected to the test socket?

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pippincp
Distinguished Sage
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Message 3 of 6

Re: Infinity 2 capped at 40Mb??

@Webby I think you meant 80/20.

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Webby
Distinguished Sage
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Message 4 of 6

Re: Infinity 2 capped at 40Mb??

Hehe yes of course that's a typo 🙂
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robbiemore123
Beginner
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Message 5 of 6

Re: Infinity 2 capped at 40Mb??

Thanks @Webby

 

Yes it seems it does occasionally disconnect.

I'll try connecting to the test socket.

Have also noticed that the phone line is noisy (don't ever use the phone itself...)

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Webby
Distinguished Sage
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Message 6 of 6

Re: Infinity 2 capped at 40Mb??

If you have a noisy line call 151 and report a fault. I can almost guarantee that'll be the cause of your dropping connection and as a result, your line being banded.
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