Are the speedtests been run on a wired or wireless connection?
To see if there is a problem all speedtests should be carried out on a wired connection
80 / 20 stabilisation period
For a re-grade order there is a stabilisation period of 10 days. During this period our systems will temporarily alter the speed of your line (both upwards and downwards) and record data about its error performance. This will enable us to find the best performance/error trade-off for your line.
There are a couple of things you can do to help with this:
AFTER the 10 days please DO turn your home hub off for a minimum of 30 seconds and then on again. This will help the systems set your line to the correct speed.
Please DISREGARD speedtester results during the stabilisation period. This is because during the stabilisation period your line is likely to experience small instabilities. These will not affect normal browsing but when pushing the line to the maximum (ie by running a speedtester) those instabilities may cause a slow speed result. After 10 days this should fix itself and you can again run speedtesters.
Well now im even more confused, the proper bt speedtest is showing the following results:
Download speedachieved during the test was - 27.73 Mbps
For your connection, the acceptable range of speedsis 60 Mbps-77.43 Mbps .
IP Profile for your line is - 77.43 Mbps
Yet using the thinkbroadband test im getting this:
Very confused, any help would be greatly appreciated!