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Sage
482 Views
Message 11 of 25

Re: Infinity 2 installed today, underwhelmed by speed

Which speedtests are you using?

 

You should use THIS one.

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Aspiring Contributor
455 Views
Message 12 of 25

Re: Infinity 2 installed today, underwhelmed by speed

Yep that's the one im using. Once its tested the bar comes up as red and says im getting around 38mbs but then it says the acceptable range for my line is 67-70.69mbs so something doesn't seem right.
My upload is absolutely fine, just seems to be download speed...
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Sage
442 Views
Message 13 of 25

Re: Infinity 2 installed today, underwhelmed by speed

Try a speedtest in Safe mode with networking.

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Expert
429 Views
Message 14 of 25

Re: Infinity 2 installed today, underwhelmed by speed

Are the speedtests been run on a wired or wireless connection?

 

To see if there is a problem all speedtests should be carried out on a wired connection

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Recognised Expert
419 Views
Message 15 of 25

Re: Infinity 2 installed today, underwhelmed by speed

80 / 20 stabilisation period

 

For a re-grade order there is a stabilisation period of 10 days. During this period our systems will temporarily alter the speed of your line (both upwards and downwards) and record data about its error performance. This will enable us to find the best performance/error trade-off for your line.

 

There are a couple of things you can do to help with this:

 

  1.  Please DO NOT turn the hub off/on excessively. This can confuse the system that is trying to find your lines stable speed.
  2. AFTER the 10 days please DO turn your home hub off for a minimum of 30 seconds and then on again. This will help the systems set your line to the correct speed.

  3. Please DISREGARD speedtester results during the stabilisation period. This is because during the stabilisation period your line is likely to experience small instabilities. These will not affect normal browsing but when pushing the line to the maximum (ie by running a speedtester) those instabilities may cause a slow speed result. After 10 days this should fix itself and you can again run speedtesters.

If you found this post helpful, then please click the star on the left, after all, I'm only trying to help........Smiley Wink
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Aspiring Contributor
403 Views
Message 16 of 25

Re: Infinity 2 installed today, underwhelmed by speed

The tests are being done with a wired connection. Im happy to leave the slow speed for a while, I did expect fluctuations in the speed but I also was told by BT that the majority of the time my line will be at maximum and will be adjusted from there.

At no point have I seen anywhere near the maximum, this is my worry.
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Distinguished Guru
378 Views
Message 17 of 25

Re: Infinity 2 installed today, underwhelmed by speed

The Thinkbroadband speedtest does different speedtests in one cycle.
The graph displayed is useful for fault diagnosis
http://www.thinkbroadband.com/speedtest.html
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If you found this post helpful, please click on the star on the left
If not, I'll try again 🙂
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Aspiring Contributor
343 Views
Message 18 of 25

Re: Infinity 2 installed today, underwhelmed by speed

Well now im even more confused, the proper bt speedtest is showing the following results:

 

 Download speedachieved during the test was - 27.73 Mbps
 For your connection, the acceptable range of speedsis 60 Mbps-77.43 Mbps .
 Additional Information:
 IP Profile for your line is - 77.43 Mbps

 


Yet using the thinkbroadband test im getting this:

 

139897515344346659663-mini.png

 

 

 

Very confused, any help would be greatly appreciated!

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Distinguished Guru
325 Views
Message 19 of 25

Re: Infinity 2 installed today, underwhelmed by speed

That looks like a classic case of congestion at your local exchange.
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If you found this post helpful, please click on the star on the left
If not, I'll try again 🙂
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Aspiring Contributor
307 Views
Message 20 of 25

Re: Infinity 2 installed today, underwhelmed by speed

Its been like this constant since we had it turned on, anything we can do or is this the best i can expect?
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