Hi all,
Just moved to BT in my new house, after a year of patchy services with Virgin Media cable. I am due to do a self-install tomorrow. When I ordered, it said an engineer visit wouldn't be necessary. I'm starting to question whether this was incorrect. The house I live in now is a 1950s house, with a master socket in the hallway that looks quite old. It just looks like a standard extension socket. All my equipment arrived today, and I have installed the YouView+ BT box and got all the cabling ready. But when I looked at the broadband equipment I was provided, there was no faceplate, replacement socket or anything. There was only a single microfilter and a Home Hub 5. Surely this can't be right? I would've thought using a standard ADSL filter through an old socket would most likely give questionable performance at best?
My old house - which also had BT Infinity - was relatively new, and had a NTE5 socket with a branded BT VDSL faceplate screwed over the top, so you could easily just plug the home hub in. I assumed this was the set up for all BT installs.
Have BT just made a mistake with my install, or is dishing out microfilters for self-installs just some cynical cost cutting measure?
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