I've had severe packetloss for the last week or so. Can't stream, can't play online games, and simple browsing is a pain as many pages fail to load without many refreshes. Seems to be worse at peak times so I assume it's congestion based - however it is still not useable for streaming/gaming even at the lowest congestion times (5AM).
I called the helpline number who said there was no problem with the line, and they sent out a new HH3. I haven't managed to get hold of that yet due to work. However I had a spare Linksys WRT1900AC. I also had access to a spare modem, so both of those and the cabling have been replaced. Problem is just the same.
All computer connections are wired ethernet. Would appreciate any help.
I set up a pingtest with thinkbroadband - most recent 24hours on the graph below. The solid red patches are where the connection dropped out entirely and reconnected with a different IP whilst my computer was not on, so couldn't auto-update the dynamic dns.
Next 2 images are the BTWholesale speedtest and further diagnostics from this evening. 2 weeks ago the connection was very stable at ~75 down and ~18-19 up, and has been for years.
tracert to bbc.co.uk below. First is from off-peak, second was an attempt from this evening that failed, then one that did go through but took a long time.
Tracing route to bbc.co.uk [22.214.171.124] over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms BOOGER [192.168.1.1] 2 * * * Request timed out. 3 * * * Request timed out. 4 10 ms 9 ms 10 ms 126.96.36.199 5 9 ms 9 ms 9 ms core1-hu0-9-0-0.southbank.ukcore.bt.net [188.8.131.52] 6 9 ms 8 ms 9 ms vhsaccess1-pos2-0.faraday.fixed.bt.net [184.108.40.206] 7 10 ms 11 ms 10 ms 220.127.116.11 8 * * * Request timed out. 9 10 ms 10 ms 10 ms ae0.er02.cwwtf.bbc.co.uk [18.104.22.168] 10 11 ms 10 ms 11 ms 22.214.171.124 11 9 ms 9 ms 9 ms 126.96.36.199
C:\>tracert bbc.co.uk Unable to resolve target system name bbc.co.uk.
Tracing route to bbc.co.uk [188.8.131.52] over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms Booger [192.168.1.1] 2 * * * Request timed out. 3 * * * Request timed out. 4 10 ms 9 ms 10 ms 184.108.40.206 5 * * * Request timed out. 6 * * * Request timed out. 7 * * * Request timed out. 8 * * * Request timed out. 9 * * * Request timed out. 10 7 ms 7 ms 8 ms ae0.er02.telhc.bbc.co.uk [220.127.116.11] 11 * 10 ms 10 ms 18.104.22.168 12 9 ms 9 ms 9 ms 22.214.171.124