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VictorSegura
Beginner
778 Views
Message 1 of 8

Infinity 2 - slow with high noise level

Hi

 

I have had Infinity 2 installed for a couple of days but only get received the Smarthub.  The estimated speed was 52mb but unfortunately I have only been achieveing between 2 and 10.  Having looked at the diagnostics I think that noise margin might be an issue.  Does anyone have any ideas?

 

Product name:

BT Hub 6A

Serial number:

+084316+NQ73260367

Firmware version:

SG4B10002244

Firmware updated:

19-Oct-2017

Board version:

1.0

Gui version:

1.32.0

DSL uptime:

0 Days, 1 Hours 23 Minutes 57 Seconds

Data rate:

10.00 kbps / 55.00 kbps

Maximum data rate:

42347 / 109493

Noise margin:

30.7 / 22.1

Line attenuation:

10.7

Signal attenuation:
 
VPI / VCI:

0/38

Modulation:

G_993_2_ANNEX_B

Latency type:

Fast Path

Data sent / received:

154 MB Uploaded / 2170 MB Downloaded

Broadband username:

bthomehub@btbroadband.com

BT Wi-fi:

Active

2.4 GHz wireless network name:

BTHub6-ZH5M

2.4 GHz wireless channel:

Smart (Channel 11)

5 GHz wireless network name:

BTHub6-ZH5M-5

5 GHz wireless channel:

Smart (Channel 36)

Wireless security:

WPA2 (Recommended)

Band steering:

Off

Wireless mode:

Mode 1

Firewall:

On

MAC address:

58:90:43:0A:C6:A9

Software variant:

-

Boot loader:

7.33.1

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7 REPLIES 7
VictorSegura
Beginner
769 Views
Message 2 of 8

Re: Infinity 2 - slow with high noise level

The BT Wholesale check gives this:

 BT Wholesale.PNG

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pippincp
Sage
750 Views
Message 3 of 8

Re: Infinity 2 - slow with high noise level

How are you testing your speed? According to your hub stats you are getting 55Mb.

 

Are you sure you are on Infinity 2 as those stats look perfect for Infinity 1.

 

Enter your phone number HERE once the first test has finished scroll down and click on Further Diagnostics and post a screenshot of the result. Remove your number before posting.

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john46
Distinguished Sage
746 Views
Message 4 of 8

Re: Infinity 2 - slow with high noise level


@pippincp wrote:

How are you testing your speed? According to your hub stats you are getting 55Mb.

 

Are you sure you are on Infinity 2 as those stats look perfect for Infinity 1.

 

Enter your phone number HERE once the first test has finished scroll down and click on Further Diagnostics and post a screenshot of the result. Remove your number before posting.


I fully agree looks like Infinity 1 

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XRaySpeX
Recognised Expert
709 Views
Message 5 of 8

Re: Infinity 2 - slow with high noise level


@pippincp wrote:

According to your hub stats you are getting 55Mb.


Are you saying that that router reports Meg as Kilo? Which HHs do that?

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pippincp
Sage
692 Views
Message 6 of 8

Re: Infinity 2 - slow with high noise level

Only the (Notso)Smart hub. It's a firmware bug.

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imjolly
Distinguished Sage
Distinguished Sage
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Message 7 of 8

Re: Infinity 2 - slow with high noise level

the data rate will be corrected in the firmware update which your hub is still to receive - new firmware ends 316



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pippincp
Sage
665 Views
Message 8 of 8

Re: Infinity 2 - slow with high noise level

You are of course correct @imjolly and I'm kicking myself for not mentioning it.Smiley Embarassed

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