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Distinguished Guru
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Message 11 of 14

Re: Infinity 2 speed 20mb slower than suggested

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Could be that, it takes weeks to get over a few disconnections.
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Aspiring Contributor
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Message 12 of 14

Re: Infinity 2 speed 20mb slower than suggested

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had trouble logging back into this website until now.

 

BT seem confident our line can achieve 50~MB down, and i am inclined to believe them. it definitely seems like the power cut during the stablisation period has upset something.

on monday I'll contact BT again, but what exactly should I be asking for? I imagine there must be a way for a new stabalisation period to begin so the line can figure itself out again, hopefully without disruption.

 

 

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Distinguished Guru
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Message 13 of 14

Re: Infinity 2 speed 20mb slower than suggested

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The only thing you can do is leave it and see if it rises - takes about a MONTH 😞
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If you found this post helpful, please click on the star on the left
If not, I'll try again 🙂
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Aspiring Contributor
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Message 14 of 14

Re: Infinity 2 speed 20mb slower than suggested

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BT replied via email, booked an engineer for this morning. Engineer came, very nice guy, explained exactly what he was doing (super technical terms that he then happily explained when I inquired further) and why he was doing it.

 

Apparently the engineer that came to install it intially was useless and wired it up _very_ wrong. A lot of wiring playing with later, the wiring issue was resolved. Engineer called up whoever he needed to call to authorise the line, uh, re-syncing thing (ahh, the one technical term I didn't hear!) and a few minutes later we watched the broadband reconnect on his little handheld tester.

 

Here is a picture of his little gadget AFTER he fixed the wiring but BEFORE the line re-sync thingy. http://i.imgur.com/e7rv2mn.jpg

 

Here is a speedtest result AFTER the whole fix-a-roo~ http://i.imgur.com/8gbvkkv.png

 

Glad I got a very nice engineer who knew what he was doing! Happy that we are now receiving well above the 50mb estimate we got before purchasing.

Thanks for all the replies~

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