your connection speed is just above the handback speed are you using the test socket or the master socket or an extension socket? best connection should be test socket with a filter
If this is how its going to be, then i'd rather switch to Infinity 1 and save myself a tenner a month. I wasnt even getting the 20 upload either.
I would get engineer visit as your speed is lower than estimate and if engineer cannot get better speed then downgrade to infinity 1
so, after being on thephone for over an hour, i have an engineer booked for the 20th. Maybe something will get sorted, maybe not