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Contributor
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Message 21 of 49

Re: Infinity 2 stabilisation period - how can I tell it is happening?

Thanks for that ....... there doesn't seem to be any other way, does there?   

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Expert
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Message 22 of 49

Re: Infinity 2 stabilisation period - how can I tell it is happening?


@andrewk wrote:

Thanks for that ....... there doesn't seem to be any other way, does there?   


Sorry, no.

Infinidim
Megadodo Publications
Ursa Minor Beta

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Contributor
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Message 23 of 49

Re: Infinity 2 stabilisation period - how can I tell it is happening?

FWIW, I ran the BTW speed test and diagnostic this morning.    D/L speed is 37.67Mbps (profile 38.72Mbps) and U/L speed is 6.42 Mbps (profile 10 Mbps).   This is almost exactly what is has been since I originally signed up to Infinity 1 nearly 2 years ago.  (apart from the very occasional glitch).

 

It's not so much that I am unhappy with the speeds I am getting, but that the upgrade for Infinity 2 seems not to have  been done, even though it is recorded as being complete on BT's computer systems and on the order tracking page.

 

Andrew

 

 

 

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Distinguished Sage
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Message 24 of 49

Re: Infinity 2 stabilisation period - how can I tell it is happening?

what speed were you estimated when you upgraded to option 2
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Highlighted
Contributor
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Message 25 of 49

Re: Infinity 2 stabilisation period - how can I tell it is happening?

45Mbps

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Highlighted
Distinguished Sage
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Message 26 of 49

Re: Infinity 2 stabilisation period - how can I tell it is happening?

ok just wait for the mods to contact you
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Highlighted
Contributor
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Message 27 of 49

Re: Infinity 2 stabilisation period - how can I tell it is happening?

I'm waiting .....

 

Andrew

 

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Expert
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Message 28 of 49

Re: Infinity 2 stabilisation period - how can I tell it is happening?


@andrewk wrote:

I'm waiting .....

 

Andrew

 


Andrew, I know that the mods are currently very busy so it might take a bit of extra time to get back to you. It might be worth contacting them again quoting the reference number that you got when you first contacted them and asking how things are going in resolving this issue.

Infinidim
Megadodo Publications
Ursa Minor Beta

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Contributor
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Message 29 of 49

Re: Infinity 2 stabilisation period - how can I tell it is happening?

Done - awaiting response

 

Andrew

 

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Expert
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Message 30 of 49

Re: Infinity 2 stabilisation period - how can I tell it is happening?


@andrewk wrote:

Done - awaiting response

 

Andrew

 


Andrew, I hope that things now move forward for you. Keep us updated please.

Infinidim
Megadodo Publications
Ursa Minor Beta

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