Infinity 2 stabilisation period - how can I tell it is happening?

[andrewk]

Thanks for that ....... there doesn't seem to be any other way, does there?   

[infinidim]

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@andrewk wrote:

Thanks for that ....... there doesn't seem to be any other way, does there?   

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Sorry, no.

[andrewk]

FWIW, I ran the BTW speed test and diagnostic this morning.    D/L speed is 37.67Mbps (profile 38.72Mbps) and U/L speed is 6.42 Mbps (profile 10 Mbps).   This is almost exactly what is has been since I originally signed up to Infinity 1 nearly 2 years ago.  (apart from the very occasional glitch).

It's not so much that I am unhappy with the speeds I am getting, but that the upgrade for Infinity 2 seems not to have  been done, even though it is recorded as being complete on BT's computer systems and on the order tracking page.

Andrew

[john46]

what speed were you estimated when you upgraded to option 2

[andrewk]

45Mbps

[john46]

ok just wait for the mods to contact you

[andrewk]

I'm waiting .....

Andrew

[infinidim]

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@andrewk wrote:

I'm waiting .....

Andrew

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Andrew, I know that the mods are currently very busy so it might take a bit of extra time to get back to you. It might be worth contacting them again quoting the reference number that you got when you first contacted them and asking how things are going in resolving this issue.

[andrewk]

Done - awaiting response

Andrew

[infinidim]

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@andrewk wrote:

Done - awaiting response

Andrew

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Andrew, I hope that things now move forward for you. Keep us updated please.