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JohnC2
Moderator
Moderator
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Message 11 of 20

Re: Infinity 2 sudden DLM changes after seemingly perfect line :(

Hi @Yakumo I called earlier sorry I missed you. I can see that you have already been in touch and an engineer appointment has been booked for tomorrow. 

 

Post back and let us know how the visit went and I will check back with you on Wednesday.

 

Cheers

John

 

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Yakumo
Contributor
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Message 12 of 20

Re: Infinity 2 sudden DLM changes after seemingly perfect line :(

Engineer has been, nice guy, he's reset the line profile and said he thoght the box outside needed to be replaced for a more modern one so he put an order in for that. It's doing well for now but obviously it was great for several days before the last drop to very bad performance, and it's still going to be training now, so we'll see how things go 🙂

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JohnC2
Moderator
Moderator
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Message 13 of 20

Re: Infinity 2 sudden DLM changes after seemingly perfect line :(

Hi @Yakumo Thanks for the update and keep an eye on the connection for a few more days and post back and let us know when your happy it fixed or if problems come back.

 

cheers

John

 

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JohnC2
Moderator
Moderator
1,174 Views
Message 14 of 20

Re: Infinity 2 sudden DLM changes after seemingly perfect line :(

Hi @Yakumo I called earlier sorry I could not reach you. I wanted to check how your connection is now and if you are happy to consider this fault resolved and it's ok for me to close this case.

 

Post back and let me know.

 

Cheers

John

 

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DavidM
Moderator
Moderator
1,116 Views
Message 15 of 20

Re: Infinity 2 sudden DLM changes after seemingly perfect line :(

Hi @Yakumo,

 

@JohnC2 has asked me to pick this up in his absence. I tried calling today, sorry I missed you. I've tested the connection and can see that you're currently getting around 59 - 60meg download and there have been no drops since the last visit. Are you happy for me to close things off at this stage?

 

Cheers

 

David

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Yakumo
Contributor
1,099 Views
Message 16 of 20

Re: Infinity 2 sudden DLM changes after seemingly perfect line :(

 I was very happy with it, though I'd been away for several days it was sticking with fastpath up/down and my router stats had shown no disconnections. 

 

That was until 1hr 45 min ago, only about 30min before you'd tried to call (I was out and driving, sorry). There was no further power cut but for some reason it's dropped to interleaved download again 😞

I also havn't heard anything further about the replacement of the box outside the house which the engineer said he had ordered?

 

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Webby
Distinguished Sage
1,085 Views
Message 17 of 20

Re: Infinity 2 sudden DLM changes after seemingly perfect line :(

Leave it alone for a few weeks. G.INP should be enabled and that should bump the speed back up. If your line is now decent, you may also see a reduction in the target noise margin, which will further increase the speed.
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Yakumo
Contributor
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Message 18 of 20

Re: Infinity 2 sudden DLM changes after seemingly perfect line :(


@Webby wrote:
Leave it alone for a few weeks. G.INP should be enabled and that should bump the speed back up. If your line is now decent, you may also see a reduction in the target noise margin, which will further increase the speed.


Just to be clear I'm not interested in what is usually bandied about on these forums as 'speed' ie bandwidth. I'm only interested in attempting to maintain the fastpath connection that I had previously, and again for 2 weeks until today after the engineers visit, as that lowers my ping by ~10ms and is the main reason for going for FTTC (with FTTH not yet available here).

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Webby
Distinguished Sage
1,071 Views
Message 19 of 20

Re: Infinity 2 sudden DLM changes after seemingly perfect line :(

G.INP gets a circuit back to pretty much a pre interleaved state.

Unfortunately interleaving is not deemed a fault, and there’s no way to disable it in DLM.
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Yakumo
Contributor
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Message 20 of 20

Re: Infinity 2 sudden DLM changes after seemingly perfect line :(

Hopefully that will happen then, it's just annoying going from having had fastpath for years to being stuck on 'cross fingers and hope', especially as the line cost has increased.

I guess just waiting to hear about this box replacement then.

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