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Distinguished Sage
Distinguished Sage
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Message 11 of 17

Re: Infinity 3 Order - Cornwall

@superclayt  see if mods can help and at least get an update of the problem  they will post here 



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Moderator
Moderator
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Message 12 of 17

Re: Infinity 3 Order - Cornwall

Hi superclayt,

 

Thanks for posting and welcome back!

 

Sorry for the delay getting you connected to BT Infinity (FTTP) and for the amount of orders you've had to place.  You can get in touch with us and we will help you get the service connected.

 

Click on my username and under the "about me" section you'll see our contact link.

 

Cheers,

 

Robbie

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Aspiring Contributor
241 Views
Message 13 of 17

Re: Infinity 3 Order - Cornwall

Well got a reply from the BT Forum Moderator team, they have checked with the fibre team and apparently there is still an issue with the manifold and the 'good' news is that they have had this problem before in Truro and it 'only' took them 1 YEAR to resolve, brilliant!!!!

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Aspiring Contributor
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Message 14 of 17

Re: Infinity 3 Order - Cornwall

One last thing :)! seeing as the order is still open they cannot give me my account number, therefore I cannot see my bill and have no idea if I am paying for the fibre, also cannot add any call packages, BT are 'brilliant'!

 

ANYONE FEELING LIKE IT WOULD BE A GOOD IDEA TO MOVE FROM ANOTHER SUPPLIER TO BT THINK VERY CAREFULLY AS THEY ARE TERRIBLE AND CHARGE THE EARTH FOR NO SERVICE!

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Moderator
Moderator
231 Views
Message 15 of 17

Re: Infinity 3 Order - Cornwall

@superclayt if you respond to the email @DavidM sent you he'll be happy to answer any questions that were not discussed when he called.

 

Thanks

Neil

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Aspiring Contributor
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Message 16 of 17

Re: Infinity 3 Order - Cornwall

7 months after placing the order and......still nothing! Next door neighbours ordred and installed within a few weeks. 

 

BT's customer service has been amazing, no wonder tey don't want to let other companies use their fibre network, God forbid they lost their monopoly in most the country, how on Earth would the be able to offer such a poor service if their was competition?!

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Distinguished Sage
157 Views
Message 17 of 17

Re: Infinity 3 Order - Cornwall

BT retail, the ISP that this board is for and who you have ordered Infinity 3 though, do not have a monopoly, and do not have any influence on the Openreach fibre network any more than any other ISP (most of which make a big song and dance about the lack of FTTP but actually choose NOT to offer FTTP using Openreach's network in areas it does exist)
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