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mjporch89
Beginner
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Message 1 of 29

Infinity 40 package only getting speeds of up to 24meg

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I've had this 40meg package for over a month now and I have been waiting for my speeds to reach 40 but so far I've only ever seen it go up to 27meg. It usually (and is now) sits around 23.74meg.

 

Is there an issue with my line or will I never actually get the advertised 37-40meg connection?

 

Thanks.

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28 REPLIES 28
john46
Distinguished Sage
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Message 2 of 29

Re: Infinity 40 package only getting speeds of up to 24meg

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can you please run the BT speedtest further diagnostic test this test appears after the first test completes and post back the results

http://speedtest.btwholesale.com/
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john46
Distinguished Sage
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Message 3 of 29

Re: Infinity 40 package only getting speeds of up to 24meg

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can you also post the results of this checker please edit out your phone number

http://www.dslchecker.bt.com/adsl/ADSLChecker.TelephoneNumberOutput
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mjporch89
Beginner
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Message 4 of 29

Re: Infinity 40 package only getting speeds of up to 24meg

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BT line info.png

 

Cheers.

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john46
Distinguished Sage
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Message 5 of 29

Re: Infinity 40 package only getting speeds of up to 24meg

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it looks like you are on the low end of the B line range
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john46
Distinguished Sage
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Message 6 of 29

Re: Infinity 40 package only getting speeds of up to 24meg

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when you post the speedtest result we may be able to help further
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mjporch89
Beginner
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Message 7 of 29

Re: Infinity 40 package only getting speeds of up to 24meg

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bt line test.png

bt line test 2.png

 

Forgot those!

 

Cheers.

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john46
Distinguished Sage
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Message 8 of 29

Re: Infinity 40 package only getting speeds of up to 24meg

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looks like it could be a bad install you need an engineer visit again to check the set up
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mjporch89
Beginner
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Message 9 of 29

Re: Infinity 40 package only getting speeds of up to 24meg

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I didn't actually get a visit from an engineer. Should I ring BT to arrange a visit?

 

cheers

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ray_dorset
Distinguished Guru
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Message 10 of 29

Re: Infinity 40 package only getting speeds of up to 24meg

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Was this a self-install?
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If not, I'll try again 🙂
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