We have put together a short survey to capture your feedback in terms of what BT can do when you experience home Wi-Fi issues. We would appreciate it if you could take a couple of minutes to complete a short survey. Read more from here, Fix my home Wi-Fi
The Openreach Superfast Commercial Fibre Broadband Scheme and your local BDUK fibre broadband programme is being rolled out, done and managed by Openreach (& your local authority in terms of BDUK programme) so BT Retail (a communication provider/ISP whom operates this forum) does not have much say as to when and if you will be able to get fibre broadband (FTTC or FTTP or equivalent) as that is up-to Openreach/and your local authority.
Your exchange (Aberdeen West) is Fibre (FTTC - Fibre to the Cabinet) enabled.
However the properties in that postcode area seem to be on EO (Exchange Only) lines.
Properties who are connected by EO (Exchange Only) lines means that fibre broadband such as BT Infinity isn't currently available to you.
There are different stages to the development of the fibre infrastructure in the UK.
Customers with EO Lines currently will not be able to have fibre broadband as your line isn't connected to a cabinet, unless your area is FTTP enabled. In these instances Openreach plan to connect some areas that have EO lines with either FTTP or other fibre technologies in the future.
There have been some cases where Openreach have installed cabinets outside of the exchange to enable EO lines to have FTTC fibre broadband.
Looking at the Digital Scotland BDUK programme, you seem to be within the Digital Scotland Superfast Broadband intervention area.
The Digital Scotland website is: http://www.digitalscotland.org/faqs/
You can try emailing Digital Scotland via email@example.com with your landline number, address and exchange to see if they have any more information regarding whether you are/will be in a NGA area or to see if your property will be in scope of the Digital Scotland BDUK scheme. It may take a week or so to get a reply.
Please pop back if you need any more help and to let us know how things go.
Many thanks for the information, much appreciated. It seems a crazy crazy way to "roll out" broadband, especially when there was at one time fibre in the properties in the above postcode. A person just down the road has Infinity, and development where several hundred people live just up the road in a city do not. Crazy.
I am on eo line but there now updateing all vallige eo line there starting to buld a new pcp cab near the exchange and our Sould be going live before the end of the year
The rollout planning is not logical or based on demand. What is the logic here? Larger urban areas with EO not connected. Remote areas with relatively few areas connected. Its bonkers, where is the logic.