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Sageman
Contributor

on ‎06-03-2012 22h36

410 Views
Message 11 of 16

Re: Infinity, I am now officially sick of it.

No infinity sinse 20:00 last night.

 

Engineer out today could not do anything because the pole has not been checked for health and safety. He then left and said someone will probably check the pole today and he will be back.

 

Nobody came to check the pole and the engineer did not come back. Internet came back on tonight but very slow.

 

I have had no contact from BT to say what is happening. Perhaps a phone call from BT to say what is going on would be good customer service after all they are in the tele communications business.

0 Ratings
Sageman
Contributor

on ‎06-03-2012 23h10

402 Views
Message 12 of 16

Re: Infinity, I am now officially sick of it.

I have tried all the usual stuff regarding powering down etc etc an it makes absolutely no difference.
0 Ratings
Sageman
Contributor

on ‎10-03-2012 21h43

362 Views
Message 13 of 16

Re: Infinity, I am now officially sick of it.

After contacting BT I have been informed that the problem will be sorted by 18:00hrs on the 14th March. All the while my dropouts and incredibly slow speeds are being paid for. An engineer told me we are getting a speed upgrade and I said to him I can not get the speed I am paying for so an upgrade is not really very exciting news.

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john46
Distinguished Sage

on ‎10-03-2012 21h57

358 Views
Message 14 of 16

Re: Infinity, I am now officially sick of it.

BT Retail your ISP (supplier) can only tell you the information they receive from Openreach they have no other way of getting the details
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Sageman
Contributor

‎15-03-2012 21h21 - edited ‎15-03-2012 21h22

303 Views
Message 15 of 16

Re: Infinity, I am now officially sick of it.

Update, over the last couple of days there has been a new pole put up in our back gardens. My cable to the house has been renewed and I thought sorted. I then get a phone call from BT India to tell me that we need a new pole and cable which will take two weeks, after I have just watched the engineers complete that work. Is there anyone in BT capable of sorting this problem given that for 10 months I have had no issues what so ever. Kelly change the modem then it is just a series of problems that no one wants to take responsibility for.

 

One of the biggest mistakes I have ever made getting my Internet from BT aarrrrrgh.

0 Ratings
john46
Distinguished Sage

on ‎15-03-2012 21h33

293 Views
Message 16 of 16

Re: Infinity, I am now officially sick of it.

Hi I suggest you contact the forum mods they should be able to get your problem sorted for you this is a link to them
http://bt.custhelp.com/app/contact_email/c/4951
they normally reply by email or phone directly to you within 3 working days

They are a UK based BT specialist team who have a good record at getting problems solved
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