I am afraid that you are suffering the same problems I did and am still doing.
BT will not do a damned thing to help you with your lower profile. I have been banging into Bt about this raising fault after fault. All you get back is them telling you that Infinity will not guarantee any particular speed etc etc. I am taking this to OFCOM as my lower profile happened at exactly the same time their exchange went mad with faults.
Frfankly I do not think BT have a clue as to what is happening or why, they just try to tell you rubbish and rubbish and expect you to take it.
I have absolutely no confidence that anyone telles me from BT especially these mods. They are passing on information given to them along with their 'having tested my line'. It is NOT the flaming line. it is the exchanghe equipment needs tweeking!
India are a waste of time and as of lately, the mods are just as bad. None of them appear to have any technical understanding. They have your money and now do not care.
OK... so today my IP Profile has been reduced again to 21 Mbps.
Why is my IP Profile continually being altered... no scratch that.... continually reduced?
BT shouldn't be able to do this without as much as a word to let their users know.
Cherkin I agree completely... it's ridiculous, thanks for your input.
Anyone with words of wisdom please share!
Well, now Im jumping on the band wagon. Installed Infinity on the 17th March 2011, with full 40mb and 10mb upload. For 3 whole months I was amazed at the speed i was receiving, UNTIL June 2011 when the exact same prob happened to me. Now 23mb same upload of 10mb. After the first engineer visit, he managed to get my speed up to 35mb for a week, then dropped even lower to 21mb. The second engineer rambled on about the same stuff as they do about anything above 15mb in considered good. Checked the line and it was fine.
I am one of those people that have a samknows broadband checker, which produces everyday my download and uploads speeds. Even my ping, it makes some interesting reading I will try and post my findings on here for the moderaters to have a look.