So, I ordered Infinity 2 which will go live on the 16th, which I ordered on the 14th July... god knows why I've had to wait over a month but that's a different story.
My master socket is currently inactive and is in the hallway of a shared bungalow. I want the Hub, Phone and Modem all fitted in my room when the engineer visits. Regarding the data extension kit, I am aware this can be installed for free during the engineer visit and will allow up to 30 metres from my master socket. Does it require any internal cabling? Or can it be run around the walls, through my doorway and around the wall in my room to my desk and then have the Hub, Phone and Modem on my desk so I can have a wired connection from the Hub to my desktop PC? However, the BT website says an engineer visit is no longer needed so how am I supposed to install it on my own with an old phone line that doesn't support fibre speeds?
I have been searching everywhere and nobody will give me a straight answer. I have phoned BT numerous times and they've told me a different story each time. The first time they said I need to have internal cabling to have the Modem in a different room to the master socket. The second time they said I cannot have the modem in a different room to my master socket, even though I told them there are no power sockets in the hallway. The third time they said I could get the modem, hub and phone in my room with data extension kit (no internal cabling) but also said that I would be charged £130 since they haven't booked an appointment for an engineer to see me for it so I have no idea what's going on.
I only came to BT for the infinity service which offers up to 63.5 Mbits and if I can't get it without paying extra for installation then I'm gonna go with TalkTalk since their installation is free, but sadly only offer speeds of upto 14 Mbits. I'd really like Infinity though so any clarification on what will happen would be very appreciated.
If you dont currently have an active phone line an engineer will have to come and install one before infinity gets installed. The engineer can either move the main socket or run a data extension. The data extension is part of the infinity install and the cabling used is surface mounted so it will run on top of skirting boards and round doorframes etc.
Thanks Deathtrap! I'm grateful you could help on the same day as I posted.
I keep hearing about these BT horror stories about misleading fine print but I read through all of the T&Cs that apply and nothing seems out of the ordinary to me, well, nothing other companies don't do either... like putting a cap on the word 'unlimited'. I know Virgin would offer unlimited downloads but would throttle your connection at peak times by 75% if you used it by so much but I never knew what this amount was.