I'm an existing Infinity 2 customer and have been for sometime.
I want my P2P unthrottled to be on parity with new customers (unfair, right?) so have gone through the order upgrade process here http://www.productsandservices.bt.com/consumerProducts/displayTopic.do?topicId=29280
It says activation is tomorrow, so assume that is a straightforward upgrade that has been done?
The other problem is the 50GB cloud storage.
When going to my control panel and opting in for 50GB free upgrade, it says an order is already placed and quotes a support number.
Will this be automatically upgraded / updated tomorrow onwards?
Same as Swaber for me; 50GB registered.
Just running Glasnost test to check whether the p2p part has changed.
Finished ... still showing upload limits
Your ISP appears to rate limit your uploads.
Your ISP appears to rate limit your BitTorrent uploads. In our tests, uploads using control flows achieved up to 15827 Kbps while uploads using BitTorrent achieved up to 974 Kbps.
Your ISP appears to rate limit uploads on port 6881. In our tests, uploads on port 6881 achieved up to 15827 Kbps while uploads on port 36531 achieved up to 983 Kbps.
result of glasnos test for me
Your ISP appears to rate limit your uploads.
Your ISP appears to rate limit your BitTorrent uploads. In our tests, uploads using control flows achieved up to 16781 Kbps while uploads using BitTorrent achieved up to 980 Kbps.
Your ISP appears to rate limit uploads on port 6881. In our tests, uploads on port 6881 achieved up to 16781 Kbps while uploads on port 58297 achieved up to 969 Kbps.
Is your download traffic rate limited?
There is no indication that your ISP rate limits your downloads.
This whole process has created a ton of confusion.
I was told of over the weekend fo rstating existing customers get 50gig cloud anyway, a friend of mine tested for me today and he didnt recontract, he does not have the 50 gig cloud.
Today is my official activation date. The my bt site still shows me on infinity option 2 after earlier saying I had no package.
So the my bt site still is confusing. Glasnost for me now shows no throttling and my connection wasnt took offline for the change either,
Well, got in touch over Twitter. They called me but the blasted signal cut out.
"Got an email to say "Just to confirm your order to add 50GB FRee - BT Cloud is complete"
And yes you are on the Infinity option 2. "
They haven't answered my question about "Unlimited" Infinity 2.
I haven't got a scoobie WTF is going on here and I cannot get intouch with them because the number they called from isn't dialable.
Logging into my control panel it shows this.
No broadband in this account
If you do have BT Broadband, then it might be that we are experiencing a temporary system fault. Please bear with us while we fix the issue. In the mean time you can check your bill for details of your plan.
WTF is going on?
WTF is going on? BT don't seem to have a very reliable server infrastructure. Most of the orders seem to go through this bizarre and un-reassuring 'no phone. no broadband' phase, so don't worry too much. My 50GB came through a few hours after my 'order complete', and the web pages showed the correct service. The unthrottling seems to take longer to filter through: 5 days has been mentioned.
Would you buy IT services from a company with an infrastructure like that though?
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sjtp if you login to my bt and then click on accounts and then services, then broadband, can you please show what yours says so we can compare?
BT Infinity Option 2
Part of your Broadband and Calls bundle
and I have already gone through the no broadband/phone phase. The only place I see the proper product name listed is if I try to upgrade using the online upgrade feature which then says.
Unlimited Bt Infinity 2 + Calls
I'm not sure I'm in quite the same bit of the site as you are asking about, but from page https://www.bt.com/appsconsumeraccount/secure/myBT.do
Unlimited Broadband with Infinity 2
Included in your broadband package
Mine is now fairly consistent wherever on the site I go. (at least, consistently unhelpful).
I got a random survey on clearness of the website while I was checking the site to answer your question .... maybe they'd could have chosen a better moment.