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Newbie
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Infinity Regular drop outs with home hub 5

In the last week or so I am seeing regular (like 0900GMT every day) disconnects where the connection is dropped, hub light goes amber flashing for a minute or 2 and then blue solid light comes back and all is ok. Recycled Hub, power off etc, smart setup turned off - no changes recently to any settings either.  Not sure if this is Hub failing or BT doing maintenance in the area? (BH13 6HN postal code)

 

Looking at the event log for wider area network its stating the following multiple times a day:

(613227.430000) PPPoE is down after 1538 minutes uptime [Disconnected]

 

 

Can someone help? 

 

output from hub helpdesk details :

1. Product name:BT Home Hub
2. Serial number:+068543+NQ51422867
3. Firmware version:Software version 4.7.5.1.83.8.204.1.11 (Type A) Last updated 12/07/15
4. Board version:BT Hub 5A
5. DSL uptime:0 days, 00:11:04
6. Data rate:20000 / 53721
7. Maximum data rate:23065 / 64886
8. Noise margin:6.4 / 6.7
9. Line attenuation:21.5 / 18.2
10. Signal attenuation:21.4 / 18.1
11. Data sent/received:10.4 GB / 129.5 GB
12. Broadband username:bthomehub@btbroadband.com
13. BT Wi-fi:Yes
14. 2.4 GHz Wireless network/SSID:*******
15. 2.4 GHz Wireless connections:Enabled (802.11 b/g/n (up to 144 Mb/s))
16. 2.4 GHz Wireless security:WPA2
17. 2.4 GHz Wireless channel:Automatic (Smart Wireless)
18. 5 GHz Wireless network/SSID:*******
19. 5 GHz Wireless connections:Enabled (802.11 a/n/ac (up to 1300 Mb/s))
20. 5 GHz Wireless security:WPA2
21. 5 GHz Wireless channel:Automatic (Smart Wireless)
22. Firewall:Disabled
23. MAC Address:00:37:b7:29:47:34
24. Modulation:G.993.2 Annex B
25. Software variant:AA
26. Boot loader:1.0.0
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Distinguished Sage
Distinguished Sage
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Message 2 of 2

Re: Infinity Regular drop outs with home hub 5

anything here  http://usertools.plus.net/exchanges/mso.php

http://usertools.plus.net/exchanges/?

http://btbusiness.custhelp.com/app/service_status

http://bt.custhelp.com/app/answers/detail/a_id/15036

http://community.plus.net/exchange-information/



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