Hi Bobez, from your post it could be a database error. suggest you contact the mods.
If you fill in this form: http://bt.custhelp.com/app/contact_email/c/4951 with a link back to your post for ref, the mods will get back to you. It can take up to 3 days ( sometimes longer in busy periods), and they will contact you direct via phone or email.
I was in the same situation in Lisburn - all my neighbours had infinity, and the same cable from my house ran to the same FTTC box as everyone else. However, the availability checker stated that Infinity was not available in my area.
Eventually I managed to persuade BT to put me on to the reduced fibre package (up to 15Mb) which went live last June after much toing and froing.
Unsurprisingly, I immediately received full BT Infinity speed (40Mb download) but a reduced upload speed of 2Mb which was due to the package having the upload restricted.
After some further negotiation I got my upload speed increased to match Infinity, even though officially I still can't get Infinity as "it's not available in your area"
Keep the faith and keep pestering them...
Facing the same issue it seems.
We've been using Infinity in our current location for some time now. However, we're moving to the same location as the original poster and it's saying Infinity is not available.
Is it possible that the checker database is saying it's not available when it is?
If so, how do I go about telling BT customer service that I CAN get Infinity?
According to this site I SHOULD be able to get Infinity: http://www.fasterbroadbandni.com/checkcabinet.php?exchange_id=70
Dervock exchange and P1 cabinet, that's my address, yet when I call BT I'm getting told I can't get Infinity!!
Postcode checks are inaccurate as more than 1 cab can supply a postcode. It is also possible you have an exchange only line.
Use the BT availability checker with a phone number for accurate results.