I have had BT Infinity now for about a year and thus far have been happy enough. Initial speeds were about 50mb(ish) download and 6mb(ish) upload. Over time my speeds have gradually dropped to what I think is unaceptable speeds.
The last few nights it has been between 10-12mb down and less than 0.5mb upload. I tested it today and it is 26mb up and .3mb down.
Can anything be done to speed up the service again?
Thanks in advance.
Solved! Go to Solution.
go to your hub if hh5 then troubleshooting then helpdesk and post 1-12
run btspeedtster and when first test completes then run diagnostic test and post results MUST be done wired
enter your phone number and post results remember to delete number
Thanks for the prompt reply. As requested: Results from Spped Test -
From Exchange Connection speed42.6Mb
|1. Product name:||BT Home Hub|
|2. Serial number:||+068343+NQ40137392|
|3. Firmware version:||Software version 220.127.116.11.18.104.22.168.11 (Type A) Last updated 07/07/15|
|4. Board version:||BT Hub 5A|
|5. DSL uptime:||9 days, 05:38:52|
|6. Data rate:||769 / 42743|
|7. Maximum data rate:||773 / 42717|
|8. Noise margin:||6.2 / 6.1|
|9. Line attenuation:||35.2 / 23.6|
|10. Signal attenuation:||7.6 / 21.3|
|11. Data sent/received:||7.4 GB / 123.1 GB|
|12. Broadband username:||firstname.lastname@example.org|
As imjolly has mentioned was this test run via wireless or cable? If it was wireless can you try again via cable connection?
can you post current router stats and also run btspeedtester and when first test completes then run diagnostic test and post results - must be done with wired conenction
unplugged the hh5 and left it for a few minutes. Now getting 38.6d and 5.81u. Happy enough with that.