Infinity Speed dropping

[roco1970]

Open reach recently fixed my line, i originally had great speeds of 51meg the line speed did drop a little after 2 years to 46. The line speed is now stuck at 36meg,  Bt are saying there is nothing they can do.  Open reach came 2 weeks ago and they said the line would be reset but i dont think it has been done. Im wondering if a moderator could look in this for me. 

thanks 

[pippincp]

Can you post the connection stats from the hub?

HH5 Troubleshooting/helpdesk

HH6 Advanced settings/technical log.

[roco1970]

[roco1970]

thanks 

[roco1970]

[licquorice]

Looks like DLM has banded your line at 44M due to the line fault, the engineer obviously didn't arrange a reset. It will take a bit longer for DLM to relent but it will do so eventually.

[roco1970]

Thanks a lot for your help. 

[roco1970]

HI, 

im wondering if someone could look at my line the sync speed is still stuck after 8 weeks no sign of it returning back to what it was. 

The hub stays connected for 2 weeks or more. 

help would be appreciated 

[pippincp]

Repost the connection stats please.

[roco1970]