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Is anybody having issues upgrading from standard broadband to Infinity? I was due to upgrade on 17/10. Order showing as complete and I have gone through the 10 day stabilsation period but IP profile stuck around 3Mbps. Speed should be a minmum now of 22Mbps. Completed all the standard tests with the BT fault team but going round in circles.
Can any one suggest any hub settings I can check/change myself? Can I request the IP Profile to be reset- or is it just a waiting game?
It is a shame the BT customer service team doesn't keep the order open until they have tested and confirmed that the upgrade is working correctly- just a thought BT.
It should have happened right away.
Can you run this checker and post back a screen shot of the results. Make sure you delete your phone number before posting.
and use this speed tester then scroll down the page and carry out the further diagnostics and post back a screen shot of all the results including your IP profile for up and down. This test must be done with a wired connection.
If you have a Homehub 5 can you post the stats by logging onto the Homehub management pages then troubleshooting > helpdesk. http://bthomehub.home/
If you have the Smart Hub, (Homehub 6) can you go to hub manager then advanced then technical log and post the stats. http://bthomehub.home/
Thank you for your replies. I have started to post the inofrmation requested. In answer to your question, yes filter changed- but not test socket behind the faceplate of main double socket.
Any particular stats required from the homehub 6?
does you socket look like this or this if like the top picture you do noty need a filter and your hub should be connected to the top socket and your phone to the lower one