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gg30340
Distinguished Sage
Distinguished Sage
476 Views
Message 11 of 16

Re: Infinity Upgrade Issue-IP profile not updating

You are on Infinity as can be seen by your modulation being G993 - 2.

 

How far are you from the cabinet? Your stats would suggest you are over 2km away. Is that about right?

Webby
Distinguished Sage
459 Views
Message 12 of 16

Re: Infinity Upgrade Issue-IP profile not updating

You need an engineer visit if those are your speeds in the test socket.
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adamsmessages
Beginner
451 Views
Message 13 of 16

Re: Infinity Upgrade Issue-IP profile not updating

Yes between 1-2km from cabinet. The is no test socket on the main BT socket. (have removed faceplates to check)

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Webby
Distinguished Sage
446 Views
Message 14 of 16

Re: Infinity Upgrade Issue-IP profile not updating

As above, looks like you need an engineer visit to confirm.

What speeds were you getting on ADSL?
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adamsmessages
Beginner
442 Views
Message 15 of 16

Re: Infinity Upgrade Issue-IP profile not updating

Previous speeds on ADSL very similar-3-5 Mbps. 

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gg30340
Distinguished Sage
Distinguished Sage
428 Views
Message 16 of 16

Re: Infinity Upgrade Issue-IP profile not updating

If you are that distance from the cabinet you won't get great speeds albeit it should be better than you are getting at present.

 

See graph for speed over distance

 

FTTC-speed-distance-graph.png